Sr. Claims Advocate
About The Position
Alera Group is looking for a Senior Claims Advocate to join the team. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you! Alera Group was founded in 2017 and has grown to become the 14th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.
Requirements
- Strong and professional oral and written communication skills, with presentation and public speaking abilities.
- Attention to detail, dependability, initiative, and sound judgment in decision-making.
- Proficiency in Sagitta, ImageRight, and MS Office (Word, Excel, Outlook, PowerPoint).
- Minimum 5 years of claims experience, including Commercial, Personal Multiline, and Workers' Compensation, unless waived for exemplary performance.
- Expertise in coverage interpretation, complex loss analysis, and claims litigation.
- Commitment to continued professional development through designations like INS, AIC, SCLA, CPCU, and ARMS.
- Mastery of Senior Claims Advocate duties and responsibilities.
Responsibilities
- The Senior Claims Advocate role is to work effectively with our clients building solid relationships and retaining business.
- The Senior Claims Advocate works with all Sales Executives, internal Propel staff in Commercial Lines Departments and externally with our Clients, Carriers and Vendors.
- Service timeline focus is on larger Valued and Propel 100 accounts for scheduled Claim Reviews.
- Duties also include providing claims service for all Propel clients via our round robin assignment process providing technical expertise and servicing as an advocate on client claim issues.
- They work independently with clients consulting on reserves, coverage issues, and other items that have a significant impact on retention and premiums.
- They will serve as mentors to Claims Advocates progressing in their career path and will work with consultants to build a greater knowledge of complex claims.
- Adhere to department procedure standards
- Follow-up with policyholders/insureds after new losses have been reported to answer questions and provide guidance regarding the claims process
- Document claim activity in claims management system
- Respond to claims issues/disputes and service requests as needed
- Hold conference calls with insurance adjusters/supervisors to discuss policyholder concerns with the handling/course of a claim and ensure timely closure and positive outcome
- Provide regular claim status reports to our clients
- Review open and recently closed claims and loss runs with large clients to address loss trends and/or other concerns
- Function as backup for team members
- Assist with special projects as directed by Claims Manager
- Occasional presentation to small groups
- Participation in claims roundtables mandatory
- Develop and maintain positive relationships with internal and external clients
- Maintain extensive knowledge of claims developments, coverage and markets
Benefits
- Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
