Claims Administrative Support - Jacksonville, FL

Smart AutoCare•Jacksonville, FL

12d•Onsite

About The Position

This role is responsible for a variety of administrative and claims processing tasks, with a strong emphasis on accuracy and financial controls. Key duties include managing claims and billing operations, processing reports, reconciling credit cards, and handling customer reimbursements. The position also involves data analysis and reporting to support leadership decision-making and operational strategy, requiring the ability to translate data into actionable recommendations and identify opportunities for efficiency improvements.

Requirements

High School Diploma or equivalency required
1-2 years of customer service/administrative experience
Proficient in Excel, Outlook, and Salesforce
Critical thinking and analytical skills
Highly organized with strong attention to detail and ability to multitask
Strong analytical and data interpretation skills, with the ability to translate complex datasets into actionable insights
Proficiency in reporting tools and Excel or other data management platforms to support operational and financial analysis
Ability to identify trends, monitor key performance indicators, and make data-driven recommendations for process improvements

Nice To Haves

Experience in a similar industry or in an office environment performing clerical duties is preferred

Responsibilities

Process incoming and outgoing mail related to claims and billing operations
Prepare and maintain regular reports, including monthly summaries and ad-hoc analyses
Manage credit card reconciliation and monitor recovery reports
Process weekly billing files and ensure accurate data entry
Investigate and resolve credit or charge disputes
Research and process customer claims and reimbursements, ensuring policy compliance
File and track vendor incident reports as needed
Provide general administrative support and respond to internal and client inquiries
Maintain accurate and up-to-date internal records and documentation
Support cross-functional teams with reporting, billing, and client service tasks
Researching parts and replacement costs; ordering necessary parts and replacements
Maintaining servicer location data and maps
Entering and updating temporary specialty policies as required
Compile, validate, and analyze operational and financial data to identify trends, cost drivers, and service opportunities
Develop and maintain recurring dashboards and performance reports for leadership review
Generate ad hoc reporting to support business decisions, audits, and strategic initiatives
Monitor key performance indicators related to claims, billing, reimbursements, and vendor performance
Ensure data accuracy and integrity across internal systems and reporting tools
Identify process gaps through data analysis and provide actionable recommendations for improvement
Partner with cross-functional teams to translate reporting insights into operational enhancements
Support forecasting, workload analysis, and capacity planning efforts as needed
Participate in any projects, reports, documentation, tasks or objectives assigned