Claims Administrative Support - Richardson, TX
About The Position
This role is responsible for a variety of administrative and analytical tasks related to claims and billing operations. Key responsibilities include processing mail, researching and paying claims, preparing reports, managing credit card reconciliation, and ensuring accuracy in financial controls. The position also involves processing weekly billing files, resolving disputes, confirming plan setups, handling reimbursements, and filing vendor incident reports. A significant part of the role includes supporting data analytics and reporting initiatives by compiling, validating, and analyzing operational and financial data to identify trends, cost drivers, service gaps, and process improvement opportunities. The successful candidate will generate reports, maintain dashboards, ensure data integrity, and provide insights to support leadership decision-making and operational strategy, translating data into actionable recommendations.
Requirements
- High School Diploma or equivalency required
- 1-2 years of customer service/administrative experience
- Proficient in Excel, Outlook, and Salesforce
- Strong analytical and data interpretation skills
- Ability to identify trends, monitor key performance indicators, and make data-driven recommendations for process improvements
- Strong interpersonal, customer service, and communication skills
- Self-motivated with a proactive, problem-solving mindset
- Critical thinking and analytical skills
- Highly organized with strong attention to detail and ability to multitask
- Ability to translate complex datasets into actionable insights
- Proficiency in reporting tools and Excel or other data management platforms
Nice To Haves
- Experience in a similar industry
- Experience in an office environment performing clerical duties
Responsibilities
- Processing mail related to claims and billing operations
- Researching and paying out claims
- Preparing reports, including monthly summaries and ad-hoc analyses
- Managing credit card reconciliation and monitoring recovery reports
- Processing weekly billing files and ensuring accurate data entry
- Investigating and resolving credit or charge disputes
- Confirming plan setups
- Handling customer reimbursements
- Filing vendor incident reports
- Researching parts and replacement costs
- Ordering necessary parts and replacements
- Maintaining service location data and maps
- Entering and updating temporary specialty policies
- Compiling, validating, and analyzing operational and financial data
- Identifying trends, cost drivers, service gaps, and process improvement opportunities
- Generating recurring and ad hoc reports
- Maintaining reporting dashboards
- Ensuring data integrity across systems
- Providing insights to support leadership decision-making and operational strategy
- Translating data into clear, actionable recommendations
- Proactively identifying opportunities to enhance efficiency and performance
- Providing general administrative support
- Responding to internal and client inquiries
- Maintaining accurate and up-to-date internal records and documentation
- Supporting cross-functional teams with reporting, billing, and client service tasks
- Supporting forecasting, workload analysis, and capacity planning efforts
- Participating in assigned projects, reports, documentation, tasks, or objectives
Benefits
- Medical
- Dental
- Life
- Vision
- Company paid short/long term disability
- 401(k)
- Tuition assistance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
