Account Representative - Jacksonville, FL
DCM Services•Jacksonville, FL
•$18 - $19•Remote
About The Position
As an Account Representative, you will serve as a key point of contact in resolving accounts for deceased individuals, working sensitively with estates, attorneys, and family representatives. You will be part of a supportive team that values empathy, accuracy, and professionalism.
Requirements
- High School Diploma or GED
- Licensed Debt Collector (or ability to obtain licensure)
- Computer proficiency and the ability to learn new systems
- Goal-oriented mindset with strong organizational skills
- Courteous, empathic, and professional telephone manner
- Strong verbal and written communication skills
- Ability to multi-task effectively in a fast-paced, regulated environment
- Team-oriented with the ability to also work independently
Responsibilities
- Generate outbound calls and field incoming calls
- Adhere to company policies, procedures, and client-specific requirements
- Uphold company information security and privacy responsibilities
- Accurately document accounts
- Negotiate payment arrangements and follow up as needed
- Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing
Benefits
- Paid time off, up to 5.85 hours bi-weekly
- Eight paid holidays
- Health, Vision, and Dental Insurance
- 401(k) Matching
- Employee Assistance Program
- Opportunities for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
