Claims Adjuster Trainee - Overland Park, KS
About The Position
Progressive is hiring a Claims Adjuster Trainee to help customers recover after accidents. This is not a field position; the trainee builds relationships with customers over the phone and learns to manage a full caseload efficiently from the beginning to the end of the claims process. The role includes ongoing coaching and support from a collaborative team, along with in-depth training in property damage and insurance contracts to prepare the trainee to adjust claims independently. The position is hybrid for the first 12 months. Employees work in the office two days per week, selected by local leadership, and choose whether to work from home or the office for the other three days. After 12 months, office attendance for meetings, training, and collaboration varies according to business needs. Employees may work in the office more often if they prefer. Candidates must reside in or near Overland Park, Kansas. The work location is 5200 Metcalf Avenue, Ste 202N, Overland Park, KS 66202. During training, the schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m. After training, the schedule is Monday through Friday, with one of these shifts: 8:00 a.m. to 5:00 p.m., 8:30 a.m. to 5:30 p.m., or 9:00 a.m. to 6:00 p.m. After training and completion of any required testing, the salary is $54,000–$57,500 per year; during training, pay is hourly based on the annual salary. The position also offers an annual Gainshare cash incentive of up to 16% of eligible earnings based on company performance.
Requirements
- Three years of work experience, or a bachelor's degree, or two years of work experience and an associate degree.
- Must reside in or near Overland Park, Kansas.
- Complete training and pass any necessary testing requirements.
Responsibilities
- Determine coverage.
- Determine liability, including who is at fault for damages.
- Interview customers, claimants, and witnesses.
- Partner with appraisers and estimators to manage vehicle repairs.
- Negotiate with customers and other insurance carriers and resolve claims.
- Manage claims through the complete process and efficiently handle a full caseload after training.
Benefits
- 401(k) with dollar-for-dollar company match up to 6%.
- Medical, dental, and vision coverage, including free preventative care.
- Wellness and mental health programs.
- Health care flexible spending accounts, health savings accounts, and life insurance.
- Paid time off, including volunteer time off.
- Paid and unpaid sick leave where applicable, as well as short- and long-term disability.
- Parental and family leave; military leave and pay.
- Diverse, inclusive, and welcoming culture with Employee Resource Groups.
- Career development and tuition assistance.
- Annual Gainshare cash incentive payment of up to 16% of eligible earnings based on company performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
