Claims Adjuster Team Lead
About The Position
The Team Lead I is responsible for managing complex and occasionally highly complex vendor relationships, assessing vendor training needs, and monitoring vendor performance. The individual monitors staffing levels and workloads, provides coaching and mentoring, and participates in performance reviews. National General is a part of The Allstate Corporation, offering innovative insurance solutions. We provide home, auto, accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.
Requirements
- Claims Resolution
- Conflict Management
- Management Reporting
- Relationship Building
- Training Instruction
- Authorization to work in the United States
Responsibilities
- Oversees complex and occasionally highly complex claims involved in appraisal, arbitration, or mediation
- Oversees complex and occasionally highly complex specialized claims (e.g., business interruption, loss of income, E&O policies)
- Oversees complex and occasionally highly complex claims that include Public Adjuster involvement
- Documents a claim file with notes, evaluations, and decision-making process
- Summarizes documents and enters into claim system notes
- Advanced knowledge of all regional construction types and related repair methodologies
- Frequently conducts targeted file examining, including performing ride-alongs or sit-alongs
- Frequently conducts calibrations with vendors or staff
- Communicates verbally or in writing about claim processes/procedures with other employees, leaders, and teams
Benefits
- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement for eligible remote employees
- Dedicated, private workspace free from distractions (for remote work)
- Appropriate desk and seating (for remote work)
- Reliable internet with minimum speeds of 50 MB download and 5 MB upload (for remote work)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
