Claims Adjuster I (Remote)

MAPFRE • Remote, NM

13d • $48,000 - $54,500 • Remote

About The Position

Century Automotive Service Corporation, a Mapfre USA company, is growing and is looking for skilled Vehicle Repair Claims Adjusters to join their team either remotely or in a hybrid capacity based in Albuquerque, New Mexico. Century is a leading provider of extended warranty programs and finance & insurance (F&I) products, partnering with specialized agencies and dealerships across the United States. This is an exciting opportunity for individuals passionate about the automotive industry who enjoy a fast-paced, customer-focused environment.

Requirements

• High school diploma required
• Hands-on automotive experience required (vehicle repair, service writing, or technician background)
• Ability to thrive in a fast-paced, high-volume call center environment
• Strong problem-solving skills with a focus on removing obstacles and improving workflow efficiency
• Solid technical skills, including proficiency with Microsoft Office (Word, Excel, etc.)
• Excellent communication and interpersonal skills, with a strong customer-first mindset

Nice To Haves

• 3–5 years of automotive industry experience preferred

Responsibilities

• Manage and adjudicate 20–30 vehicle service contract (VSC) claims daily
• Maintain a high level of responsiveness, including answering incoming calls within 60 seconds and handling 40+ calls per day on average
• Provide prompt, professional, and solution-oriented support to customers, clients, and repair facilities
• Resolve escalated or complex claims and customer concerns to successful outcomes
• Build and maintain strong working relationships with internal teams and external partners
• Collaborate closely with Claims leadership to quickly address and resolve issues
• Contribute to special projects and continuous improvement initiatives

Benefits

• $0 Premium Medical Plan Option for employees earning under $75,000 who elect single coverage under the Super Value Plan
• Competitive health coverage
• Retirement plans
• Paid time off
• Flexible work options
• Employee discounts
• Tuition reimbursement
• Leadership programs
• Internal mobility opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED