Claims Adjuster- Bilingual

AIG Insurance • Jeffersonville, IN

1d • Onsite

About The Position

AIG Warranty delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting. With over 20+ years of experience, AIG Warranty is one of the warranty and service industry's leading providers. This position reports to a Claims Team Manager and involves working directly with the insured, service contractors, clients, and other internal and external stakeholders to support the Warranty claims team. Claims Examiners - Bilingual are responsible for the handling of all Warranty insurance claims for major clients in a diverse portfolio, including products from the home warranty, consumer electronics, and mobile industries. The successful candidate will act with speed, composure, compassion, and knowledge to solve problems.

Requirements

• Must demonstrate and maintain strong ethics.
• Must be proficient in both English and Spanish.
• A record of providing outstanding customer service (can be within a sale, retail, pharmacy, equipment repair, insurance, etc., environment)
• Excellent verbal and written communication skill
• Experience in conflict resolution, or the ability to de-escalate tense situations, and comfortable in a role that requires some negotiations
• High School Diploma or equivalent required
• Analytical skills and the ability to search the internet for answers and market data
• Results oriented, and able to work well under pressure
• Excellent organizational skills- flexible with moving from project to project while keeping track of progress
• Professional attitude- enthusiastic, reliable, and a team player.
• Effective written and verbal communication skills
• Basic Excel, Word, and Outlook skills
• Great interpersonal communication
• Ability to consistently meet deadlines

Nice To Haves

• Prior Claims, Warranty, or Insurance experience is beneficial.

Responsibilities

• Answer incoming phone calls, emails, and other correspondence concerning insurance and warranty claims in a professional manner.
• Interface with the insured and other stakeholders concerning claims related matters.
• Investigate claims, evaluating each request to determine if AIG should approve or deny.
• Adjudicate and settle claims according to fair claims practices.
• Maintain knowledge of industry and asset coverage types.
• Handle research assignments and reporting as delegated by management.
• Maintain a good working relationship during all contacts with clients, even during difficult conversations.
• Answer claims and coverage questions from other departments.
• Take responsibility for continuously improving processes and product knowledge, understanding of program coverage and exclusions.
• Act professionally at all times.
• Perform additional duties and work as assigned.
• Support all Spanish claims activities for US and Global programs.

Benefits

• Automatic employer contribution into 401k account, with an additional employer match opportunity
• Competitive Medical, Dental and Vision insurance plans
• Opportunity to earn a performance-based annual bonus
• A robust amount of Paid Time off- with additional opportunities to take Paid Volunteer Time Off
• Tuition reimbursement after one year of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED