Claims Account Representative 3

State of Ohio • Columbus, OH

5d • Hybrid

About The Position

The Ohio Attorney General

’s Office is currently seeking candidates for a Claims Account Representative 3 in the Collections Enforcement Section. The Collections Enforcement Section is responsible for collecting outstanding debt owed to the State of Ohio for state agencies, institutions, boards, commissions, public university and hospitals, and local government entities. The successful candidate will collect certified delinquent taxes and debts owed to state agencies and local governments. This position will work a hybrid in-person/remote schedule. There may be in-person requirements for training and operational needs. The position will be headquartered in any of our office around the State of Ohio: Columbus, Cleveland, Cincinnati, Toledo, or Boardman.

Requirements

• High school diploma and 3 years experience in collections or 24 months experience and 12 months training in collections, public relations and/or office practices and procedures
• 1 course or 3 months training in English composition and grammar or business communication
• Formal education in arithmetic to include addition, subtraction, multiplication, division, fractions, and decimals
• 4 months experience or 4 months training in use of personal computer, calculator and telephone equipment
• Completion of associates core program in business administration, communications, English or related fields
• Equivalent of Minimum Class Qualifications For Employment noted above

Nice To Haves

• Proficient in Microsoft Office applications (e.g., Outlook, Word, Access, Excel and PowerPoint)
• 3 years' customer service experience
• Experience working in a high volume call center
• Experience diffusing escalated situations
• Knowledge of Fair Debt Collection practices
• Bankruptcy experience

Responsibilities

• Acts as lead worker (i.e., trains and provides work direction on a daily basis) over lower-level Claims Account Representatives; reports unit status.
• Collects delinquent taxes and/or monies owed to state agencies; handles sensitive telephone and in-person contacts with general public, clients, accountants and attorneys to collect delinquent debts (e.g., accesses, reviews and updates account information).
• Requires payment in full and/or establishes/negotiates payment plan for debtor (which requires use of multiple computations).
• Works with special counsel and third party vendors to collect debts.
• Performs skip tracing, investigates, traces and verifies debtor location (e.g., uses various methods to locate and verify information).
• Maintains accounts on debt owed to state and local governments (e.g., reviews inventory daily to determine status of payments).
• Maintains daily log sheet for supervisor.
• Makes recommendations to supervisor to make accounts uncollectible.
• Issues praecipes and cites permits.
• Performs general clerical tasks (e.g., reviews correspondence; sends correspondence to debtors, attorneys, accountants and others involved in the case; files; photocopies).
• Provides general information.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree