Claimant Support Specialist I

Consumer Attorney Records Services • Pensacola, FL

17d • Onsite

About The Position

We are seeking a dedicated Claimant Support Specialist to provide comprehensive administrative and claimant support services for client law firms through our specialized legal support services company. This position serves as a vital liaison between our partner law firms and their claimants, ensuring efficient case management and exceptional client service through this stage of the legal process.

Requirements

• Detail-oriented - Exceptional attention to accuracy in data entry, document review, and client communications across multiple firm systems
• Communication excellence - Strong verbal and written communication skills with professional phone presence and ability to represent various law firms
• Call control - Ability to manage client conversations effectively, gather necessary information, and maintain professional boundaries while working with diverse client bases
• Self-management - Capable of working independently, prioritizing tasks across multiple firms, and meeting varying deadlines with minimal supervision
• Adaptability - Willingness to take direction and quickly adapt to different firms' procedures, protocols, and client service standards
• High school diploma or equivalent required
• Proficiency in multiple database management systems and office software applications
• Empathetic and patient demeanor when working with injured claimants
• Strong organizational and time management skills with ability to juggle multiple priorities
• Ability to handle sensitive and confidential information with discretion
• Professional appearance and demeanor that reflects well on our partner firms
• Commitment to providing exceptional client service that maintains our reputation

Nice To Haves

• Previous experience in legal support, customer service, or administrative roles preferred
• Familiarity with legal terminology and personal injury law concepts a plus
• Experience working with multiple clients or accounts simultaneously preferred

Responsibilities

• Accurately enter and maintain claimant information.
• Update client records with new developments, documentation, and case progress.
• Ensure data integrity and confidentiality of all claimant information.
• Conduct detailed interviews with claimants to gather case-relevant information.
• Provide ongoing follow-up communication with claimants as necessary.
• Collect and organize essential documents from claimants.
• Prepare standardized mailouts and correspondence to claimants.
• Process incoming documentation and ensure proper filing and distribution.

Benefits

• Competitive salary commensurate with experience
• Comprehensive benefits package
• Opportunities for professional development and growth in the legal support services industry
• Supportive team environment with exposure to diverse legal practices
• Variety and challenge of working with multiple law firms and case types

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED