Loan Support Specialist I

Marmon Holdings, Inc.•Westlake, OH

5d•Onsite

About The Position

Responsible for maintaining company standards and utilizing proper risk guidelines in the evaluation of consumer retail installment applications. This position has the capacity and willingness to handle and resolve challenges with a high level of complexity and customer care.

Requirements

Ability to understand and assess credit risk.
Ability to multi-task and detail oriented.
Excellent written and verbal communication skills.
Work autonomously and have a high degree of self-motivation working in a fast-paced environment.
Excellent organizational and time management skills.
Ability to work effectively with UCFS’ employees and customers.
Proficiency with a computer, standard office equipment and computer programs, including but not limited to Microsoft Office Suite (Outlook, Excel, Word), Online Origination Systems, automated fraud control Systems and AS/400.
High school diploma or equivalent required.

Nice To Haves

Prior customer service experience or call-center experience is helpful.
Previous consumer lending experience preferred but not required.
Bachelor’s Degree in Business, Finance or related field a plus.
For certain positions, foreign language fluency may be required.

Responsibilities

Review and understand credit reports.
Make accurate lending decisions on straightforward credit applications consistent with UCFS’ Credit Policies, Rules and Procedures.
Recognize and resolve challenges early in the process to ensure that applicants are receiving a great customer service experience.
Spot and address potential fraud or inconsistencies in application information.
Communicate the manual decisions of all credit applications to appropriate parties.
Perform additional tasks as assigned by leadership.
Review more complex loan applications that require deeper credit analysis.
Ability to send helpdesk tickets as designated.
Decision higher-risk or higher-authority loan applications.
Conduct customer interviews as needed to further determine capacity, willingness to pay, and credit report discrepancies.
Update, rescore, or re-evaluate applications when new information becomes available.
Provides peer leadership and mentorship.