Michigan Claim Support Processor

AAA-The Auto Club Group•Detroit, MI

1d•$16 - $19•Remote

About The Position

Join our team as a Claim Support Processor, where you'll play a vital role in keeping claims operations running smoothly and efficiently. In this position, you'll support the Claims department through document processing, data entry, customer interactions, claim assignment, and administrative support activities that help deliver exceptional service to our members. This is an excellent opportunity for a detail-oriented professional who enjoys problem-solving, organization, and making an impact behind the scenes.

Requirements

High School Diploma or equivalent OR One year of experience in processing, customer service or business administration
Working with P.C. software applications
Knowledge of data processing techniques
Organize and prioritize multiple tasks
Communicate effectively (oral and written)
Use basic math skills
Use automated processing and computer systems
Maintain accurate files and records

Responsibilities

Research and proper routing of mail, data entry of key information into claim systems for proper routing of documents including summons and complaints
Oversight for exception process of RPA functions, ordering police reports and paying low dollar, high volume invoices, generally associated with claim expenses, including research to ensure no payment duplication
Request and track retrieval requests for paper files when needed, daily oversight for manual printing, logging, and mailing remotely printed checks for multiple claim systems
Receive inbound and make outbound customer phone calls to resolve claims needs
Triage phone line as well as a customer care line to answer questions from members or body shops related to inspection assignment
Work requires detailed compliance to specific instructions, with supervisory oversight
May be assigned tasks normally handled at a higher level as needed
Assign claims to claim handlers following prescribed business rules
Update claim systems with information related to assigned recovery tasks

Benefits

PTO, paid sick leave
Medical plans with multiple coverage options, including HSA eligibility
Prescription drug coverage
Dental and vision benefits
Employee Assistance Program (confidential support services)
Company-paid basic life insurance
Optional supplemental life insurance and dependent coverage
Short-term and long-term disability coverage
Critical illness, accident, and pet insurance options
401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.
Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.
Paid leave programs, including parental, bereavement, jury duty, and military leave.
Tuition assistance (up to $5,250 annually; 80% covered by ACG).
Professional certification support with 100% reimbursement for eligible programs.
Opportunities for career development and advancement.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.
Annual company bonus incentive.