Claim Specialist - Auto Property Complex (Spanish) - Hybrid

State Farm•Tempe, AZ

7d•Hybrid

About The Position

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! Grow Your Skills, Grow Your Potential. Our Claim Specialists are committed to helping our customers through the claims process while providing Remarkable® service. This includes: Investigating, evaluating, negotiating, and settling claims. Applying knowledge of policies, and insurance regulations when determining coverage, liability, & damages. Contacting customers by telephone, written correspondence and/or various electronic media. Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment. Supporting our customers through personalized, caring, and simple interactions. Where You'll Work: This is a hybrid position which allows you to spend some of your time working from home as well as some time working collaboratively in-office. During the job training period you may have a higher percentage of time spent in-office to support your learning experience. Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Requirements

Prior claim handling experience
Strong written and verbal communication skills
Strong critical thinking and decision-making skills
Ability to multi-task across technical platforms
Accountability and Resourcefulness
Bilingual Spanish proficiency

Nice To Haves

Additional compensation based on the level of bilingual proficiency in Spanish

Responsibilities

Investigating, evaluating, negotiating, and settling claims
Applying knowledge of policies, and insurance regulations when determining coverage, liability, & damages
Contacting customers by telephone, written correspondence and/or various electronic media
Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
Supporting our customers through personalized, caring, and simple interactions