Field Claim Specialist Auto

Allstate•Montreal, QC

6d•CA$57,504 - CA$89,976•Remote

About The Position

The Field Claim Specialist - Road will report to a Field Claim Manager and will be responsible for upholding our commitment to help customers get back on the road to recovery, quickly, fairly and with ease after a claim. The incumbent will virtually prepare repair estimates using photos or videos and negotiate supplements with repair shops.

Requirements

Provincial appraiser license (GAA) and proficiency in French and English required.
Technical diploma or equivalent training in auto body repair.
Experience estimating vehicles using ADP or Mitchell tools.
At least 1 to 3 years of experience in auto damage estimating.
Must hold a valid driver's license.
Willingness to obtain the Chartered Insurance Professional (CIP) designation.
Strong customer service skills.
Strong organizational skills.
Strong negotiation skills.
Strong oral and written communication skills.
Knowledge of Guidewire ClaimCenter, auto insurance policy, and auto repair procedures.
Good computer skills.

Nice To Haves

Willingness to obtain the Chartered Insurance Professional (CIP) designation.

Responsibilities

Review photos of damage and claim information documented in the claim file to confirm that the damage is a result of the claim.
Prepare an accurate estimate of the visible damage.
Explain repair estimates to customers and negotiate a settlement.
Explain the rental process.
Ensure that objectives are met in accordance with appropriate measures, including quality, quantity, timeliness, productivity, and customer satisfaction.
Provide coaching and in-field feedback to team members as requested by the manager.
Recommend and implement changes and improvements to policies, methods, best practices, processes, and continuous improvement projects.
Support the establishment of successful partnerships with agents and brokers.
Ensure compliance with GAC policies, regulations, legislation, and ethics, and meet requirements including Sarbanes-Oxley, privacy, security, and governance to ensure proper risk management.
Participate in seminars related to the auto repair industry.
Continuously provide technical advice to claims unit assistants and advisors.
Make claim decisions that are consistent with departmental best practices and the authorization levels of the position.