Claim Director/Team Lead-Personal Umbrella Major Case Unit (hybrid)

RLI Insurance•Chicago, IL

2d•Hybrid

About The Position

We are seeking a Claim Director/Team Lead-Major Case Unit to oversee the handling of complex, high-exposure Personal Umbrella Liability claims including auto, premises, and personal liability, with policy limits typically ranging from $1 to $5 million. This role requires a strategic thinker with a proven ability to manage complex claim investigations and evaluations while ensuring optimal outcomes for our clients.

Requirements

Typically requires a bachelor’s degree.
10+ years of relevant legal or technical claims experience, with a strong background in handling complex, high-exposure third-party liability claims on a primary/excess basis.
Ability to excel in a fast-paced environment with minimal supervision.
Proven ability to work effectively with primary carriers and defense counsel, with in-depth knowledge of umbrella/excess handling and management of outside counsel.
Extensive knowledge of case law, statutes, and procedures impacting liability claims in Florida, California, New York, and Texas, among others.
Ability to manage and develop a team of highly skilled claim professionals to ensure increased performance.
Strong analytical skills to navigate complex claim processes and develop effective solutions.
Innovative mindset with the ability to drive improvements within the claims department.
Excellent communication skills to convey findings and recommendations clearly to internal and external stakeholders.

Nice To Haves

A Juris Doctorate degree with relevant defense litigation experience would be beneficial but is not required.
Significant personal or commercial auto experience would be beneficial.
Significant experience with policy limit demands in Florida, Texas, and California.

Responsibilities

Develop and implement training of Technical Claim Managers and Technical Claim Directors.
Oversee the handling of complex, high-exposure Personal Umbrella Liability claims across the United States, emphasizing detailed investigation, evaluation, and monitoring of primary carrier activities to achieve the best results.
Investigate and analyze complex coverage issues, providing clear and detailed coverage letters as necessary.
Conduct timely and comprehensive investigations into liability and damages to recognize exposures early.
Focus on effective resolution strategies, including timely liability investigations, damage assessments, and reserve setting.
Proactively and strategically manage litigation around the country, including selecting and managing outside counsel and implementing effective litigation strategies in disputed claims.
Ensure adherence to RLI's Best Practices in all claims handling activities.

Benefits

Annual bonus plans
Employee stock ownership plan (ESOP)
401(k) — automatic 3% company contribution
Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
Paid time off (PTO) and holidays
Paid volunteer time off (VTO) to support our communities
Parental and family care leave
Flexible & hybrid work arrangements
Fitness center discounts and free virtual fitness platform
Employee assistance program
Comprehensive medical, dental and vision benefits
Flexible spending and health savings accounts
2x base salary for group life and AD&D insurance
Voluntary life, critical illness, & accident insurance for purchase
Short-term and long-term disability benefits
Training & certification opportunities
Tuition reimbursement
Education bonuses