Claim Administrator

ServiceMaster of St. Charles, Clayton, and Westport•Saint Charles, MO

5d•Onsite

About The Position

ServiceMaster Restore is looking for an outstanding full-time Claim Administrator to support the Mitigation Division! ServiceMaster is an industry leading restoration services company that has served the St. Charles and St. Louis community for over 35 years, earning its stellar reputation. ServiceMaster is proud to be in business to serve in the restoration of commercial properties, businesses, and family homes after the devastation of disaster strikes in the form of a fire or flood. The construction division provides reconstruction services and is the final touch to restoring peace of mind for our customers. Our franchise offers a family oriented workplace while striving to perform above and beyond industry standards.

Requirements

Proficiency with basic phone, computer, and internet skills.
Able to receive or place phone calls in a professional manner while simultaneously entering data.
Able to effectively and competently use Microsoft Office Suite.
Able to type quickly and accurately and use Word processing software.
Able to create basic spreadsheets, charts, and graphs.
Able to perform web searches and effectively navigate the internet.
Ability to learn new software and programs on computers, smart phones, and tablets.
Strong math skills.
Strong reading, writing, grammar, and spelling skills.
Able to both follow and give written and verbal instructions.
Able to work both individually and as a team.
Able to work well in large group settings.
Able to hold others accountable.
Good attention to detail.
Able to plan, prioritize, and organize.
Dependable.
Adaptable.
Excellent communication skills.
Able to work in a fast-paced and/or ever-changing environment.
Must have a valid Driver's License.

Nice To Haves

Proven customer service experience.
Competent in prioritizing and working with little supervision.
Strong leadership and interpersonal skills.
Self-motivated and trustworthy.
Able to travel and be away for months at a time.
Have or be able to obtain a Passport.
DOT Card.

Responsibilities

Support all operations, including Project Managers, Supervisors and Specialists by compiling critical information concerning the customer, the insurance carrier requirements, and the nature of the disaster.
Track all billing and costs for residential and commercial restoration and construction projects.
Utilize insurance industry pricing software.
Perform data entry of all daily paperwork, receipts, and invoices.
Maintain all spreadsheets related to each project.
Organize all back up documentation.
Approve payroll.
Answer incoming calls and relay messages to the appropriate parties.
Complete initial data, create and maintain electronic folder(s), and utilize the appropriate company software(s) for job tracking, estimating, and file storage.
Prepare, organize, and maintain file folder with hard copies of job materials for all operations.
Create and maintain a project estimate in the appropriate software with the correct Price List and ensure that the estimate aligns with carrier SLA’s and/or signed contracts.
Create and maintain a vehicle list and hotel assignments.
Create and maintain a contact list for each project.
Assist with mobilization/demobilization efforts including booking flights, hotels, rental cars.
Ensure everyone on a project is signed into the project daily, including all SRM personnel, general labor, and subcontractors, if applicable.
Assist the PM/APM with line ups and ensure that there is an accurate headcount of both SRM personnel and General Laborers, that match the Master Sign In sheets and Dailies for each day.
Audit estimate and job file daily during the course of the project and again when preparing file for billing.
Ensure all spreadsheets and schedules are accurate and up-to-date daily.
Manage petty cash, cash log, and disperse per diem as needed.
Check all Accounts Payable reports against the job file and work with the Resource Coordinator and Project Manager to ensure all job costs are tracked properly and accounted for.
Provide needed information to the client/adjuster/consultant as requested by the PM.
Ensure all Subcontractor and Rental invoices are entered in invoicing software, added to the electronic file, and sent to AP to be processed.
Assist the Project Manager with obtaining new subcontractor packets, W-9’s, and a Certificate of Insurance from the subcontractors on a project.
Review the equipment scanning database periodically and at the end of the job to ensure that all equipment is tracked and properly accounted for.
Perform any and all other duties assigned by Management or Leadership.