Claim Manager

EBC Inc.•Ottawa, ON

About The Position

For more than 50 years, the building team has delivered high quality construction projects, meeting the highest industry standards and pursuing environmental certifications. Our engineers, architects, and specialists work with dedication to exceed expectations and contribute to community well being. Our team excels in delivering office buildings, hospitals, research centers, schools, residential complexes, hotels, commercial spaces, factories, and cultural or sports facilities, using cutting edge tools and a collaborative, human centered approach. The Claims Manager oversees the analysis, preparation, and resolution of construction claims. They ensure compliance with contractual and legal requirements, coordinate documentation, support negotiations, and help protect the organization’s interests while maintaining constructive relationships with stakeholders. Come build the future with us!

Requirements

7 to 10 years of experience in the construction industry (building sector).
University degree or College Diploma in Construction, Engineering, or a related field.
Strong experience in procurement, project execution, and project close out.
Solid understanding of construction processes, contract administration, and project financials.
Strong problem solving abilities and sound judgment.
Excellent written and verbal communication skills.
Demonstrated leadership and conflict resolution capabilities.
Highly organized, detail oriented, and able to manage multiple priorities.
Ability to work under pressure and adapt to evolving project conditions.
Team oriented mindset with the ability to collaborate effectively with internal and external stakeholders.

Responsibilities

Lead the preparation, analysis, and management of construction claims, including delays, changes, and cost impacts.
Review contracts, project documentation, schedules, and financial data to assess entitlement and quantify claims.
Coordinate with project managers, engineers, legal advisors, and external partners to gather evidence and validate claim positions.
Prepare clear, structured, and well supported claim files, reports, and negotiation briefs.
Participate in negotiations with clients, subcontractors, and suppliers to reach fair and timely resolutions.
Monitor potential risks and issues throughout project execution to identify claim opportunities or mitigation strategies early.
Ensure all claim processes comply with contractual obligations, legal and commercial requirements, and company standards.
Support continuous improvement by documenting lessons learned and contributing to the development of best practices in claims management.