Claim Consultant

Sun Life • Montreal, QC

8d • Hybrid

About The Position

The Life Claims department supporting Individual Operations plays a crucial role with our clients, beneficiaries and advisors as we offer them financial help when they need it most. We are looking for a motivated individual who is eager to hold a position as Claims Consultant. This position offers the possibility to progress internally through our career ladder. The position is a full time permanent role. As a Claims Consultant you are responsible for assessing group life claims.

Requirements

• Excellent written and verbal communication skills with an ability to handle written and telephone inquiries of a sensitive nature
• Minimum of 2 years in a claims environment
• Strong attention to detail
• Team player with a positive attitude and commitment to provide quality service
• Ability to balance high work volumes
• Good organizational and time-management skills
• Strong problem solving and analytical skills
• Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide
• Life claims adjudication experience

Nice To Haves

• Education involving knowledge of Medical terminology
• College diploma/university degree/CEGEP degree or relevant experience
• Knowledge of Microsoft Office

Responsibilities

• Determine how the contract applies to each claim
• Assess claims and documentation received for a claim in order to reach a decision
• Communicate clearly and proactively with clients, beneficiaries, advisors and various professionals and effectively manage their expectations
• Maintain established service standards
• Evaluate opportunities for process improvements and actively participate in team initiatives and projects

Benefits

• Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.
• A collaborative and interactive team environment
• Charitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.
• Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.
• Supportive, flexible, and inclusive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees