CL Audit Associate

Western National Group & Umialik Insurance•Edina, MN

6d•Hybrid

About The Position

Western National Insurance Group is seeking a CL Audit Associate to join their team. This role provides administrative support for the Commercial Lines, Loss Control, and Premium Audit teams by coordinating workflows, supporting underwriting operations, and delivering exceptional service to both internal and external customers.

Requirements

High school diploma or equivalent.
Prior customer service experience.
Demonstrated ability to work effectively in a collaborative team environment.
Ability to manage multiple priorities while working across departments.
Strong organizational and time management skills with the ability to meet deadlines.
Proficiency with office technology, business software applications, and core operating systems.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

Experience in insurance or a related field.
Demonstrated relationship-building and customer service skills.
Strong analytical skills and the ability to exercise sound business judgment.
Proven ability to effectively prioritize work and consistently meet deadlines.

Responsibilities

Reviews premium audit requests and assigns them to the appropriate audit vendors in accordance with established guidelines.
Processes final premium audit results and ensures all required information is complete and accurate for audit processing.
Reviews and assigns underwriting loss control requests for new business quotes, renewals, high loss ratio accounts, and service accounts.
Receives incoming loss control reports, follows company guidelines, and issues recommendation letters, as needed.
Verifies that information collected and reported by auditors meets established quality and compliance standards.
Researches issues, gathers relevant information, and supports the resolution of routine underwriting and audit questions.
Makes decisions related to routine activities and escalates more complex issues as appropriate.
Applies knowledge to resolve problems of limited scope and recommends solutions for more complex situations.
Delivers exceptional customer service by responding promptly to phone and email inquiries, setting appropriate expectations, and ensuring commitments are met.
Collaborates effectively with underwriting, loss control, premium audit, and other internal teams to support business operations.
Performs special projects and other duties as assigned.