Civilian Crash Investigator

City of Charlotte•Charlotte, NC

5d•$24 - $28•Hybrid

About The Position

Welcome to the City of Charlotte Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions. A successful candidate must be able to perform a variety of duties pertaining to the investigation of motor vehicle (property damage only) collisions, including writing accident reports, controlling traffic flow, directing traffic, and providing crowd control; to perform various administrative support duties. Working in an office and vehicle setting is essential to the position of this job. This position must be able to drive independently as an essential function. This position maybe assigned to various shifts, including weekends and holidays.

Requirements

High School Diploma / GED with related experience in non-emergency motorist safety (e.g., monitoring radio dispatch for vehicle crashes, traffic hazards, and disabled vehicles) and/or directly related field.
Must possess a valid North Carolina or South Carolina Driver's License & United States Citizenship
Must be able to obtain a certification as a Civilian Traffic Investigator through the North Carolina Justice Academy Certification for NCIC/DCI
Possess comprehensive knowledge of criminal and traffic laws, including statutes, ordinances, and codes relevant to law enforcement duties.
Understand and apply departmental policies, procedures, and guidelines governing daily operations and investigations.
Familiarity with the resources and services provided by public and private agencies within the community.
Effective use of interviewing techniques to gather accurate information from victims, witnesses, and suspects.
Keen ability to observe details at crime scenes and during interactions with individuals.
Knowledge and application of proper investigative techniques, including evidence collection, crime scene analysis, and report writing.
Ability to communicate effectively and respectfully with the public, building rapport and trust.
Skillfully write clear, concise, and accurate reports that document incidents and investigations.
Excellent communication skills, both oral and written, to convey information effectively to diverse audiences.
Maintain accurate and organized records of incidents, investigations, and other departmental functions using modern technology.
Proficient in utilizing various computer software and programs relevant to law enforcement work.
Ability to prioritize tasks effectively and manage time efficiently in a fast-paced environment.
Familiarity with the city and surrounding area, including streets, districts, landmarks, and jurisdictional boundaries.
Possess strong mental capacity for sound judgment and decision-making under pressure, along with physical fitness to endure demanding duties.
Build and maintain positive working relationships with colleagues, superiors, and members of the community.
Strictly adhere to departmental safety rules and regulations while maintaining confidentiality of sensitive information.
Demonstrate adaptability and initiative in handling diverse situations and working independently as needed.
Capability to work outdoors in various weather conditions, including extreme temperatures.
Possess sufficient physical strength and dexterity to perform duties such as assisting with vehicle removal.
Grasping, talking, hearing, seeing, and repetitive motions.
Must be able to drive safely in adverse weather conditions.

Responsibilities

Investigate the scene, initiate proper assistance by requesting emergency services (wreckers, ambulances, fire department, law enforcement), and direct traffic to ensure safety and smooth flow.
Provide aid to disabled vehicles and remove abandoned vehicles that obstruct traffic flow.
Gathering evidence such as skid marks, vehicle damage, photographs, and witness statements.
Provide assistance to police officers, paramedics, and tow truck drivers as needed.
Completing paperwork, filing reports, and maintaining records.
Conducting interviews with all parties involved in the accident to gather information about the events leading up to the crash.
Provide comprehensive reports detailing the accident, including diagrams, witness statements, and conclusions about the cause.
Implement manual traffic control measures at accident scenes, road closures, malfunctioning traffic signals, and other situations requiring intervention.
Monitor designated areas to identify potential hazards.
Utilize cones, barricades, and flares to control crowds and traffic at hazards, collisions, and other events requiring crowd control.
Access and input data on a computer to locate wanted individuals, check license plates and drivers' licenses, and access relevant information.
Ensure the functionality and readiness of assigned vehicles, equipment, and supplies.
May be required to provide witness testimony in legal proceedings.
Assist with various administrative tasks as needed.
Perform all other duties assigned.