Civil Rights Case Manager

Texas A&M University System•College Station, TX

About The Position

The Civil Rights Case Manager, under general supervision, supports Texas A&M University’s response to reports of discrimination or harassment based on a protected class, including sexual assault and sexual harassment. The role reviews incoming reports and provides objective information about parties’ rights, compassionate support and resources, and options for resolving complaints through formal or informal University processes. The position helps the University create and maintain an environment free from discrimination, harassment, and retaliation. The Case Manager triages reports, conducts intake meetings, explains resolution options and rights, facilitates academic and supportive resources, provides status updates, and maintains accurate documentation. The role coordinates with campus partners and refers students to University and community resources as appropriate. It also requires ongoing learning about civil rights regulations, laws, and University policies, delivering training and education, and representing the department at events and trainings.

Requirements

Bachelor’s degree.
Three years of related experience in case management.
Excellent verbal and written communication skills.
Ability to establish rapport and communicate with students, faculty, and staff from varied cultural, social, educational, and economic backgrounds.
Skill in communicating with tact, diplomacy, discretion, and professionalism.
Ability to organize, prioritize, and manage multiple tasks and records in a high-volume, fast-paced environment with accuracy, attention to detail, flexibility, confidentiality, empathy, positivity, and compassion.
Ability to objectively gather and record relevant information in a well-organized file.
Knowledge of relevant state and federal civil rights laws and ability to adapt to a changing legal landscape.
Ability to work as part of a team, act independently, take initiative, exercise sound judgment, multitask, and cooperate with others.
Ability to maintain confidentiality when handling private or sensitive information.
Proficiency in Microsoft applications, especially Word, Excel, Outlook, and PowerPoint.
Knowledge of higher education compliance best practices for addressing discrimination, harassment, and retaliation.
Compliance with applicable state and federal laws and codes and Texas A&M University System and University policies, regulations, rules, and procedures.
Ability to perform job responsibilities safely and in compliance with System and University safety requirements.

Nice To Haves

Master’s degree in a related field, such as social work, human resources, or education.
Previous case management experience in Title IX and/or higher education.
Previous higher education experience in student affairs, student conduct, academic advising, or human resources.
Experience working with individuals with mental health concerns.

Responsibilities

Triage reports of discrimination, harassment, and related retaliation and provide a prompt, compassionate, and appropriate response.
Conduct intake meetings, offer resolution options, facilitate academic and supportive resources, and communicate parties’ rights in the University process.
Provide status updates to parties throughout formal or informal complaint resolution processes.
Maintain confidentiality to the extent allowed by federal regulations, state laws, and University policies.
Ensure timely and accurate documentation of reports and University responses.
Collaborate with campus partners, including housing, academic officials, and financial aid, to coordinate support services and eliminate roadblocks.
Refer students to University and community resources as appropriate.
Engage in continuous learning about Title IX, Title VII, VAWA, related civil rights regulations, state laws, and University policies.
Deliver training and education programs for the University community.
Promote an environment that fosters relationships and unbiased opportunities for contributions in keeping with University values.
Represent the department at special events, community functions, and University trainings.