Civil Drafter

ACO, Inc. • Casa Grande, AZ

133d

About The Position

The Civil Drafter will provide technical product assistance within ACO and to external customers. This role involves providing technical support, recommending product selections and installation procedures, making calculations, creating customized design drawings, and assisting with on-site problem-solving. The Civil Drafter will also collaborate with product competency centers on operational plans, develop expertise in the product line, and serve as a niche product expert. Close collaboration with Inside Sales Representatives and Area Sales Managers is expected to ensure customer satisfaction and problem resolution. The position also involves gathering customer feedback for future product and service direction, performing field failure analysis, and evaluating solutions for production product issues, all while applying technical and product expertise to address customer concerns and complying with company policies.

Requirements

• Minimum of 1-2 years of experience in a technical or product support position
• Bachelor's degree (B. A.) from four-year college or university; or 5 years related experience and/or training; or equivalent combination of education and experience
• Minimum of 1-2 years’ experience interpreting product design, layouts and basic drafting room practices.
• Knowledge of AutoCAD or similar systems
• Ability to effectively present information in one-on-one and small group situations to vendors, customers, clients, and other employees of the organization
• Ability to effectively explain and/or present technical issues/information to technical and nontechnical employees and customers
• Strong analytical and problem-solving skills
• Ability to read, analyze, and interpret general technical or governmental procedures
• Ability to calculate figures and amounts such as, proportions, percentages, area, circumference, and volume
• Ability to read blueprints
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to operate Windows Office programs
• Basic use of AutoCAD
• Basic use of Adobe Acrobat Pro

Responsibilities

• Provides technical support; provides recommendations on product selection, proper installation procedures, makes calculations, customized design drawings and aids when solving on-site problems
• Collaborates with product competency centers to develop ongoing operational plans, developing an understanding of product line and serves as an expert of niche product in assigned market
• Works closely with Inside Sales Representatives and Area Sales Managers to ensure customer satisfaction and problem resolution.
• Elicits customer feedback to help guide future product and service direction
• Performs field failure analysis and solution evaluation for production product issues
• Applies technical and product expertise when addressing customer concerns or needs
• Comply with company policies and procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level