CIVIC CENTER BOX OFFICE CLERK I

City of Amarillo•New York, NY

6d•Onsite

About The Position

Under direction of the Box Office Manager, this position conducts ticket sales at the Box Office window and over the phone using a computerized ticketing system. Provides superior customer service, answers patron questions with clear and correct information, and handles ticketing transactions utilizing a computerized ticketing system. This role involves handling cash, check, and credit card transactions with a high degree of accuracy, working in a fast-paced environment as business levels fluctuate, accurately reconciling cash drawers, and completing end-of-day reports.

Requirements

High School Diploma or its equivalent is required.
Basic understanding of computers and willingness to learn new computer skills.
Ability to clearly speak and understand English.
Ability to make sound decisions and demonstrate good judgment.
Ability to read and write.
Knowledge of office procedures and practices.
Knowledge of effective customer service practices.
Must maintain high level of personal hygiene at all times.

Nice To Haves

Six (6) months cashier and/or customer service experience or an equivalent combination of education, training and experience preferred.

Responsibilities

Provides superior customer service.
Answers patron questions with clear and correct information.
Conducts ticketing transactions utilizing a computerized ticketing system.
Handles cash, check and credit card transactions with a high degree of accuracy.
Works in a fast-paced environment as business level fluctuates.
Accurately reconciles cash drawer and completes end-of-day reports.