Atlanta City Manager

Noscrubs Laundry Delivery•Atlanta, GA

10d•Onsite

About The Position

NoScrubs is seeking a City Manager to lead all aspects of the Atlanta market. This is the first expansion market, requiring the ability to manage ambiguity and prioritize efficiently. The role involves significant hustle, hard work, and creativity to improve operations and customer service. This is a ground-floor opportunity to drive improved operations, customer experience, and build the foundation for national expansion. The role reports to the CEO.

Requirements

Hustler
Outgoing
Energetic
Scrappy
Relentless
Familiarity with the ownership, urgency, intensity, and ambiguity of working at a startup.

Responsibilities

Scrubber onboarding and management - maintain our pool of Scrubbers, provide feedback to scrubbers, constantly improve our Scrubber app
Location partnerships - visit and onboard laundry location partners. Improve the operating locations for optimal Scrubber and ultimately customer end service
Growth tactics and hustle: You have your finger on the pulse of the Atlanta scene - communities to get in front of, businesses to partner with, and events to be a part of
Logistics: work with various delivery and robotics partners to integrate them into NoScrubs operating model
Customer Service - assist in various customer inbound outreach, investigate and root cause analyze any customer order issues
Proactive project identification and ownership - drive improved operations, customer experience, and build the foundation for our national expansion.