City Manager

Zen Educate•Los Angeles, CA

10d•Hybrid

About The Position

About Zen Educate: Zen Educate, a well-funded, hyper-growth scale-up with significant traction in the US and UK is rapidly expanding our team and looking for leaders to support new regions. Join us in making an impact on the lives of students and teachers. At Zen, we help connect schools with temporary educators (substitute teachers, paraprofessionals, etc.) Our mission is to change the world of education recruitment and tackle teacher shortages. Our purpose-built platform dramatically improves system efficiencies using cutting-edge algorithms and a world-class user experience - schools save money, and teachers earn more! This is your chance to join a high-growth tech startup on the ground floor and make a real difference. We are a collaborative company and your leadership will not only shape the future of Zen Educate in the US but also impact the wider education system.

Requirements

At least 5 years in a Customer Success Manager or Account Manager role and 1 year of leadership
Share our passion for positively impacting education.
Proven ability to act with urgency, and roll up your sleeves to do whatever is needed to get the job done.

Nice To Haves

We are growing quickly. We are looking for someone ready and eager to progress quickly to higher levels of leadership, leading larger geographical teams quickly.
As an early employee and a senior leader, you will play a significant role in shaping the company's strategy and direction, and enjoy these accelerated career growth opportunities as a result.
Join a company that is making a difference in education and positively impacting the lives of students and teachers.
We expect everyone to ‘Act like an Owner’ as a core value so we make everyone an owner in the business with generous stock option grants.
Thrive in an environment that prizes learning and growth to hone your skills as a professional with a dedicated focus on personal and professional development and mentorship from industry leaders.
Startups are hard. We’re looking for relentless individuals with a proven track record of hitting/exceeding revenue targets.
As a City Leader, you will need to wear many different hats in order to lead your team’s overall success and revenue growth. We’re looking for leaders who lean in and ask “What else is within my control to change?” when tackling problems and pursuing opportunities.

Responsibilities

Define your region's launch and growth strategy, setting and achieving ambitious revenue targets.
Own the overall end-to-end delivery of a new city including planning, hiring, people management, launch, and everything in between.
Own the strategy for how to achieve consistent month over month growth in your region.
Build and coach this strong commercial team to continuously improve service levels and usage in a particular geography.
Work hand in hand with Product to build the features and function that your school districts and educators need.
Work closely with our Educator Onboarding team and Marketing to ensure you are onboarding the right number of educators at the right time to staff certain roles.
Problem solve with Compliance to ensure Zen is meeting the compliance requirements of your state, city, and districts.
Strategize with Sales to ensure we are launching in new districts within your city, and expanding revenue as a result.
Foster strategic partnerships with education leaders and key district accounts.
Own the execution and drive performance improvement of the logistics and operations of dispatching teachers and teaching assistants to work in schools by developing tools, processes, and systems.
Like any true start-up, no two weeks will be the same and a general interest in ‘mucking in’ and just getting the job done is crucial.