City Cashier Supervisor

City of Galveston•Galveston, TX

4d•Onsite

About The Position

An island community rich in history and opportunity, Galveston is the ideal place to live, work and raise a family! This position supervises the Cash Services Staff in the Utility Billing Customer Service Division of the Finance Department. Responsibilities include monitoring process flow, ensuring adherence to policies and procedures, managing day-to-day operations for cash collections, reconciliations, and procedures. The role involves planning, prioritizing, and assigning tasks, monitoring and reviewing work, developing staff skills, evaluating performance, and providing technical guidance and training. Regular meetings with staff to discuss workload and technical issues, developing work plans, ensuring deadlines are met, and verifying accuracy and efficiency of work activities are key components. The position requires a high level of interpersonal skills for handling sensitive and confidential situations with internal and external customers. It also ensures efficient processes for electronic fund transfers, including credit card, draft, e-check, and on-line portal payments. Maintaining timely and accurate communication with cash handling agents, updating cash handling roles, and maintaining strong internal controls for payment collections are crucial. The role involves annually reviewing and updating cash handling policies and procedures, monitoring cash receipting functions, authorizing transactions like refunds and voids, and verifying deposits. Ensuring eDeposit forms are reconciled and that segregation of deposit preparation and cash access is maintained are also important. The position supports the relationship between the City of Galveston and the public through courteous and cooperative behavior, maintaining confidentiality, and performing other duties as required. Employees may be required to work during emergencies to ensure public safety and the delivery of vital services.

Requirements

High School Diploma or equivalent; AND five years of related experience required.
Intermediate computer processing skills in Microsoft Office.
Must be able to be flexible with work hours.
A valid Texas Driver’s License.

Nice To Haves

A Bachelor’s Degree in Accounting, Finance, or related field preferred.
However, an equivalent combination of education and experience will be considered.

Responsibilities

Supervises the Cash Services Staff in the Utility Billing Customer Service Division of the Finance Department to include monitoring of process flow; proper adherence to policies and procedures; performance of day-to-day operations to ensure cash collections, reconciliations, and procedures are properly followed; plans, prioritizes, and assigns tasks and projects; monitors and reviews work, develops staff skills, and evaluates performance; provides technical guidance, assistance, and training; meets regularly with Staff to discuss and resolve workload and technical issues; develops work plans; assures required deadlines are met; and verifies the accuracy and efficiency of work activities.
Ensure efficient processes are structured for electronic fund transfers services which will include credit card, draft, e-check, and on-line portal payments.
Maintain timely, accurate, and effective communication with all local cash handling agents in the department.
Update cash handling roles for all payment receipt locations at the sub-department level in a timely and accurate manner.
Maintain strong internal controls for payment collections at the payment receipt location level and safeguarding against loss.
Annually, review and update local cash handling policies and procedures as needed. At a minimum, resubmit written procedures every 3 years to the City Controller for approval.
Monitor cash receipting functions.
Authorize various transactions such as refunds, voids, and cash drawer reconciliations.
Verify that the Deposit Preparer has deposited all cash received.
Ensure eDeposit forms are reconciled to the supporting documentation and to the Transaction Detail Reports (TDRs).
Ensure the segregation of deposit preparation and access to the cash at any point (i.e., cash drawer/box and safe).
Submit monthly Staff Reports, City Council Agenda items, and vendor request for proposals as needed.
Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City Staff; maintains confidentiality of work-related issues and City information; and performs other duties as required or assigned.
Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency.