City Cashier Supervisor

CITY OF GALVESTON•Galveston, TX

2d•Onsite

About The Position

This position supervises the Cash Services Staff in the Utility Billing Customer Service Division of the Finance Department. The role involves monitoring process flow, ensuring adherence to policies and procedures, managing day-to-day operations for cash collections and reconciliations, planning and assigning tasks, developing staff skills, providing technical guidance, and ensuring deadlines are met. The supervisor must possess strong interpersonal skills for handling sensitive situations and ensure efficient processes for electronic fund transfers, including credit card, draft, e-check, and online portal payments. Key responsibilities include maintaining communication with cash handling agents, updating cash handling roles, upholding internal controls for payment collections, reviewing and updating cash handling policies, monitoring cash receipting functions, authorizing transactions like refunds and voids, verifying deposits, reconciling eDeposit forms, and ensuring segregation of duties for cash handling. The role also involves submitting monthly staff reports, City Council agenda items, and vendor requests for proposals. Employees are expected to support the relationship between the City and the public through courteous behavior, maintain confidentiality, and may be required to work during emergencies to ensure public safety and service delivery.

Requirements

High School Diploma or equivalent
Five years of related experience required.
Intermediate computer processing skills in Microsoft Office.
Must be able to be flexible with work hours.
A valid Texas Driver’s License.

Nice To Haves

A Bachelor’s Degree in Accounting, Finance, or related field preferred.
An equivalent combination of education and experience will be considered.

Responsibilities

Supervises the Cash Services Staff in the Utility Billing Customer Service Division of the Finance Department to include monitoring of process flow; proper adherence to policies and procedures; performance of day-to-day operations to ensure cash collections, reconciliations, and procedures are properly followed; plans, prioritizes, and assigns tasks and projects; monitors and reviews work, develops staff skills, and evaluates performance; provides technical guidance, assistance, and training; meets regularly with Staff to discuss and resolve workload and technical issues; develops work plans; assures required deadlines are met; and verifies the accuracy and efficiency of work activities.
Ensure efficient processes are structured for electronic fund transfers services which will include credit card, draft, e-check, and on-line portal payments.
Maintain timely, accurate, and effective communication with all local cash handling agents in the department.
Update cash handling roles for all payment receipt locations at the sub-department level in a timely and accurate manner.
Maintain strong internal controls for payment collections at the payment receipt location level and safeguarding against loss.
Annually, review and update local cash handling policies and procedures as needed. At a minimum, resubmit written procedures every 3 years to the City Controller for approval.
Monitor cash receipting functions.
Authorize various transactions such as refunds, voids, and cash drawer reconciliations.
Verify that the Deposit Preparer has deposited all cash received.
Ensure eDeposit forms are reconciled to the supporting documentation and to the Transaction Detail Reports (TDRs).
Ensure the segregation of deposit preparation and access to the cash at any point (i.e., cash drawer/box and safe).
Submit monthly Staff Reports, City Council Agenda items, and vendor request for proposals as needed.
Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City Staff; maintains confidentiality of work-related issues and City information; and performs other duties as required or assigned.
Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency.