VAD (Citrix) Operations Engineer L2

Zensar Technologies

1d • Onsite

About The Position

Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! As a Citrix Engineer, you will support in administering and supporting Citrix XenDesktop 7x, Citrix XenApp 7x, Citrix Store Front, Citrix Netscalers, VMware, Flashstack, and Virtual Desktop Infrastructure Deployments. In this role you will help us: Support all VDI’s and Users supported by a global team. This includes but is not limited to: Citrix XenDesktop 7x & 2203, Citrix XenApp 7x & 2203, Citrix Store Front, Vmware vSphere, Flashstack HW, Wyse Thin Client devices. Experience in administering and supporting Citrix XenDesktop 7x, Citrix XenApp 7x, Citrix Store Front, Citrix Netscalers, VMware, and Virtual Desktop Infrastructure Deployments. Monitoring of Citrix/VDI environment and respond to incidents/tickets. Perform Tier 1/1.5 incident management to meet SLA/OLA. Join MIM calls for incident resolution. Respond to and fulfill service requests. Create and perform routine Level changes (editing desktop pools, creating new desktop pools, and publishing new applications). Perform maintenance tasks in accordance with maintenance plans. Work across departments to make sure requirements are understood to ensure successful solutions. Work with Vendors to report and resolve issues. Maintain and keep current systems related documentation.

Requirements

• Bachelor’s Degree, preferably in Computer Science, Management Information Systems or technology related field, or equivalent combination of education and experience.
• At least 4-6 years of experience in IT field, 3 of which would be Infrastructure and Citrix / Virtualization focus.
• Experience in administering and supporting Citrix XenDesktop 7x, Citrix XenApp 7x, Citrix Store Front, Citrix Netscalers, VMware, Flashstack, and Virtual Desktop Infrastructure Deployments.
• Must know basic AD skills.
• Must know basic Windows server 2012, 2016 administration skills.
• Wire and wireless networking technologies, topologies, and basic networking concepts such as DHCP, DNS, IP Addressing, Subnets, and VLANS.

Nice To Haves

• Developing automation scripts using PowerShell
• Troubleshooting of VMware ESXi environment
• Support multiple VDI and Desktop deployment/Management within Citrix XenApp & XenDesktop environment

Responsibilities

• Support all VDI’s and Users supported by a global team.
• Monitoring of Citrix/VDI environment and respond to incidents/tickets.
• Perform Tier 1/1.5 incident management to meet SLA/OLA.
• Join MIM calls for incident resolution.
• Respond to and fulfill service requests.
• Create and perform routine Level changes (editing desktop pools, creating new desktop pools, and publishing new applications).
• Perform maintenance tasks in accordance with maintenance plans.
• Work across departments to make sure requirements are understood to ensure successful solutions.
• Work with Vendors to report and resolve issues.
• Maintain and keep current systems related documentation.

Benefits

• Encouraging diversity in the workplace.
• Free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing.
• People and customers at the center of everything that we do.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level