Specialist IS Engineer - Citrix

Amgen•Jacksonville, FL

About The Position

Amgen is dedicated to serving patients living with serious illnesses, pioneering biotech since 1980, and focusing on four therapeutic areas: Oncology, Inflammation, General Medicine, and Rare Disease. The company is advancing a broad pipeline of medicines and fosters a collaborative, innovative, and science-based culture. This role is for a Citrix Virtualization Engineer responsible for managing, optimizing, and supporting Amgen's Citrix Virtual Apps and Desktops environments across its global enterprise infrastructure. The ideal candidate will possess deep hands-on expertise in Citrix, along with knowledge of Windows Server environments, Active Directory, and virtualization platforms like VMware or Hyper-V. The position ensures the stability, performance, and security of Citrix solutions that support mission-critical applications and end-user platforms, involving close collaboration with infrastructure teams, technical leads, and global support teams to deliver highly available and secure virtual desktop solutions.

Requirements

Doctorate degree OR Master’s degree and 2 years of Information Technology, Computer Science, or related field OR Bachelor’s degree and 4 years of Information Technology, Computer Science, or related field OR Associate’s degree and 8 years of Information Technology, Computer Science, or related field OR High school diploma / GED and 10 years of Information Technology, Computer Science, or related field
6-10 years of experience managing and supporting Citrix environments.
Experience with Citrix Virtual Apps and Desktops, Citrix ADC (NetScaler), Citrix Cloud administration and architecture.
Proficiency with Windows Server, Active Directory, and Group Policy.
Familiarity with virtualization platforms such as VMware or Hyper-V.
Strong analytical and troubleshooting skills for complex virtualization and connectivity issues.
Experience implementing patch management, monitoring, and resiliency testing.
Familiarity with security best practices for virtual environments.
Excellent documentation and communication skills, especially in a global team structure.
Passion for continuous improvement, automation, and operational excellence.

Nice To Haves

Experience collaborating in regulated or GxP-compliant environments.
Citrix Certified Professional – Virtualization (CCP-V).
Citrix Certified Professional – Networking (CCP-N).
Microsoft Certified: Windows Server or Azure Administrator.
VMware Certified Professional (VCP).

Responsibilities

Own and manage Citrix Virtual Apps and Desktops infrastructure, ensuring performance, availability, and compliance.
Maintain the health and resiliency of Citrix environments, including Citrix Cloud and Citrix ADC (NetScaler).
Perform patching, updates, and system upgrades in line with enterprise change management policies.
Troubleshoot and resolve complex technical issues involving Citrix, user sessions, and backend integration.
Serve as the technical escalation point for Citrix-related issues within IT operations.
Document all configurations, SOPs, and architecture decisions to support audits and operational continuity.
Collaborate with project and security teams to support deployments, audits, and lifecycle initiatives.
Mentor support teams and transfer knowledge to ensure consistent support coverage.
Monitor system alerts, identify systemic issues, and implement long-term corrective actions.