Citizens Banker

Citizens Financial Group • Shelby Township, MI

3d • Onsite

About The Position

Citizens Bankers are the face of the branch, building lasting customer relationships and providing trusted financial advice. They learn customers’ goals and recommend tailored solutions for spending, saving, borrowing, and investing, including planning for the future, buying a home, or opening a credit card. They introduce customers to digital and mobile banking options and collaborate with Wealth Management, Mortgage, and Business Banking partners to address more complex needs. The role also involves outbound calls to acquire customers and schedule financial checkups, while following financial policies and procedures, cash-handling requirements, and applicable laws and regulations.

The position is scheduled for 40 hours per week. The work schedule varies according to branch needs and may include weekends and evenings. The stated pay range is $25.48–$31.25 per hour, with the opportunity to earn additional incentive earnings; actual pay depends on factors including budget, work location, and relevant skills and experience.

Requirements

• High school degree or GED.
• Two years of sales and customer service experience, demonstrating an ability to meet or exceed goals.
• Ability to ask effective questions and identify needs to improve customer relationships.
• Proven success building relationships and recommending and referring products and services through in-person and phone interactions.
• Demonstrated ability to use digital technology to support business goals.
• Aptitude for problem-solving and providing solutions to customer issues.
• Ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
• Self-motivation, confidence, and ability to multitask effectively.
• Ability to work branch hours, which can include weekends and evenings.
• Meet and comply with SAFE Act requirements, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.
• Complete a video interview assessment within 7 days of receiving the link after applying.

Nice To Haves

• One year of cash-handling experience.

Responsibilities

• Build lasting relationships with customers and provide trusted financial advice.
• Identify customers’ personal financial goals and recommend tailored solutions for spending, saving, borrowing, and investing.
• Introduce customers to digital and mobile-first banking transactions, including the bank’s app and ATMs.
• Collaborate with Wealth Management, Mortgage, and Business Banking partners to support customers with more complex financial needs.
• Make outbound calls to acquire customers and schedule financial checkup appointments.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• Eight hours of paid time off annually for volunteering, separate from regular PTO.
• Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources.
• Comprehensive health care coverage, including medical, dental, and vision plans.
• 401(k) with corporate match.
• Tuition assistance and education reimbursement.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.
• Maternity and paternity leave.
• Flexible work arrangements.
• Wellness programs.
• Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every local and state U.S. jurisdiction.
• Opportunity to earn additional incentive earnings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED