Citizens Banker

Citizens Bank • Wilmington, DE

10d • $25

About The Position

Citizens Bankers serve as the face of the branch, getting to know customers and building lasting relationships by providing trusted financial advice. They use communication and problem-solving skills and broad financial knowledge to recommend solutions for customers’ spending, saving, borrowing, and investing needs. Bankers learn customers’ financial goals and recommend tailored options, introduce digital and mobile banking services, and collaborate with Wealth Management, Mortgage, and Business Banking partners on complex needs. The role also includes outbound calls to acquire customers and schedule financial checkups, while following financial policies and procedures, proper cash-handling practices, and applicable state and local laws and regulations. Starting salary is $25 per hour and up. The position is scheduled for 40 hours per week, with hours that vary according to branch needs and may include weekends and evenings.

Requirements

• High school degree or GED.
• Two years of sales and customer service experience, demonstrating the ability to meet or exceed goals.
• Ability to ask effective questions and identify needs to improve customer relationships.
• Proven success building relationships and recommending and referring products and services through in-person and phone interactions.
• Demonstrated skill using digital technology to support business goals.
• Ability to problem-solve and provide solutions to customer issues.
• Ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
• Self-motivation, confidence, and ability to multitask effectively.
• Ability to work branch hours, which may include weekends and evenings.
• Meet and comply with SAFE Act requirements, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.
• Complete a video interview assessment within seven days of receiving the link; the assessment requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Nice To Haves

• One year of cash-handling experience.

Responsibilities

• Build lasting customer relationships by learning customers’ financial goals and providing trusted advice.
• Recommend financial solutions for customers’ spending, saving, borrowing, and investing needs.
• Identify tailored options to help customers achieve goals such as planning for the future, buying a home, or opening a credit card.
• Introduce customers to digital and mobile-first banking transactions through the bank’s app and ATMs.
• Collaborate with Wealth Management, Mortgage, and Business Banking partners to address customers’ more complex financial needs.
• Make outbound calls to acquire new customers and schedule financial checkup appointments.
• Follow financial policies and procedures, proper cash-handling practices, and applicable state and local laws and regulations.

Benefits

• Eight hours of paid time off annually for volunteering, separate from regular PTO.
• Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, development resources, promotions, and career-growth opportunities.
• Comprehensive health care coverage, including medical, dental, and vision plans.
• 401(k) with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED