Citizens Banker

Citizens Financial Group • Newport, RI

3d • Onsite

About The Position

Citizens Bankers are the face of the branch and build lasting customer relationships by providing trusted advice. They learn customers’ financial goals and recommend tailored solutions for spending, saving, borrowing, and investing, including planning for the future, buying a home, and opening credit cards. The role introduces customers to digital and mobile banking options and partners with Wealth Management, Mortgage, and Business Banking colleagues to address complex financial needs. Bankers also make outbound calls to acquire customers and schedule financial checkup appointments, while following applicable financial policies, cash-handling procedures, and laws and regulations.

The position is 40 hours per week. The schedule varies with branch needs and may include weekends and evenings. The hourly salary range is $25.00–$31.25, with the opportunity to earn additional incentive earnings. Actual pay depends on factors including budget, work location, and relevant skills and experience.

Requirements

• High school degree or GED.
• Two years of sales and customer service experience, demonstrating the ability to meet or exceed goals.
• Ability to ask effective questions and identify needs to improve customer relationships.
• Demonstrated success building relationships and recommending and referring products and services through in-person and phone interactions.
• Skills using digital technology to support business goals.
• Ability to solve problems and provide solutions to customer issues.
• Ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
• Self-motivation, confidence, and ability to multitask effectively.
• Ability to work branch hours, which can include weekends and evenings.
• Must meet SAFE Act requirements, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.
• Must complete a video interview assessment within seven days of receiving the link.

Nice To Haves

• One year of cash-handling experience.

Responsibilities

• Build lasting customer relationships and provide trusted financial advice.
• Identify customers’ personal financial goals and recommend tailored solutions for spending, saving, borrowing, and investing.
• Introduce customers to digital and mobile-first banking options, including the bank’s app and ATMs.
• Collaborate with Wealth Management, Mortgage, and Business Banking partners to support customers with complex financial needs.
• Make outbound calls to acquire new customers and schedule financial checkup appointments.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• Eight hours of paid time off annually for volunteering, separate from regular PTO.
• Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources.
• Medical, dental, and vision coverage.
• 401(k) with corporate match.
• Tuition assistance and education reimbursement.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.
• Maternity and paternity leave.
• Flexible work arrangements.
• Wellness programs.
• Paid time off policy exceeding mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED