Citizens Banker

Citizens Financial Group•Chicopee, MA

About The Position

Citizens Bankers are the face of the branch, building lasting customer relationships and providing trusted financial advice. They learn customers’ goals and recommend tailored solutions for spending, saving, borrowing, and investing, including solutions for planning for the future, buying a home, or opening a credit card. They introduce customers to digital and mobile banking options and collaborate with Wealth Management, Mortgage, and Business Banking partners when customers have more complex needs. The role also involves outbound calls to acquire customers and schedule financial checkups. Bankers follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The position offers meaningful customer work, opportunities to contribute ideas, community involvement, career development, training and coaching, and comprehensive benefits. The role is 40 hours per week, with a schedule that varies with branch needs and may include weekends and evenings. The salary range is $25.48–$31.25 per hour, with the opportunity to earn additional incentive earnings.

Requirements

High school degree or GED.
At least 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals.
Ability to ask effective questions and identify needs to improve customer relationships.
Proven success building relationships and recommending and referring products and services through in-person and phone interactions.
Demonstrated ability to use digital technology to support business goals.
Aptitude for problem-solving and providing solutions to customer issues.
Ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
Self-motivation, confidence, and ability to multitask effectively.
Ability to work branch hours, which may include weekends and evenings.
Must meet SAFE Act requirements, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.
Must complete a video interview assessment within 7 days of receiving the link.

Nice To Haves

At least 1 year of cash handling experience.

Responsibilities

Build lasting customer relationships and provide trusted financial advice.
Identify customers’ personal financial goals and recommend tailored solutions for spending, saving, borrowing, and investing.
Introduce customers to digital and mobile-first banking options, including the bank’s app and ATMs.
Collaborate with Wealth Management, Mortgage, and Business Banking partners to address customers’ more complex financial needs.
Make outbound calls to acquire new customers and schedule financial checkup appointments.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

8 hours of paid time off annually for volunteering, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, and development resources.
Medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Wellness programs.
Paid time off policy exceeding mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.