Citizen Services Representative

Road Commission for Oakland County•Waterford, MI

6d•Onsite

About The Position

Receives and responds to citizen requests/concerns. Prepares monthly and annual reports. Researches and maintains claim and lawsuit files. Performs radio communicator duties. Types letters, memos, and various forms. Performs all duties in a customer service orientated manner, adhering to all safety and board policies, regulations, or procedures. Must perform duties in a safe, professional, and courteous manner to promote a positive image of the Road Commission for Oakland County. Requires a daily schedule that supports RCOC hours of operation. Regular and predictable onsite job attendance is an essential function of this position.

Requirements

A High School Diploma or equivalent is required.
Training in office procedures and clerical skills are required.
A minimum of two (2) years of clerical and word processing experience is required.
Must possess and maintain a valid State of Michigan Driver’s License.
Must be legally eligible to work in the United States and possess a Valid Driver's License.

Nice To Haves

This position is within a bargaining unit and the individual that holds this position is subject to the terms and conditions of the existing collective bargaining agreement.

Responsibilities

Receives and responds to citizen requests/concerns.
Prepares monthly and annual reports.
Researches and maintains claim and lawsuit files.
Performs radio communicator duties.
Types letters, memos, and various forms.
Performs all duties in a customer service orientated manner, adhering to all safety and board policies, regulations, or procedures.
Must perform duties in a safe, professional, and courteous manner to promote a positive image of the Road Commission for Oakland County.
Requires a daily schedule that supports RCOC hours of operation.
Regular and predictable onsite job attendance is an essential function of this position.