Citizen Services Representative

Road Commission for Oakland County•Waterford Township, MI

7d•Onsite

About The Position

This position is responsible for receiving and responding to citizen requests and concerns, preparing monthly and annual reports, researching and maintaining claim and lawsuit files, performing radio communicator duties, and typing letters, memos, and various forms. All duties must be performed in a customer service-oriented manner, adhering to all safety and board policies, regulations, or procedures. The role requires performing duties in a safe, professional, and courteous manner to promote a positive image of the Road Commission for Oakland County. A daily schedule supporting RCOC hours of operation is required, and regular, predictable onsite job attendance is an essential function of this position. This position is within a bargaining unit and is subject to the terms and conditions of the existing collective bargaining agreement.

Requirements

A High School Diploma or equivalent is required.
Training in office procedures and clerical skills are required.
A minimum of two (2) years of clerical and word processing experience is required.
Must possess and maintain a valid State of Michigan Driver’s License.
Must be legally eligible to work in the United States.

Responsibilities

Receives and responds to citizen requests/concerns.
Prepares monthly and annual reports.
Researches and maintains claim and lawsuit files.
Performs radio communicator duties.
Types letters, memos, and various forms.
Performs all duties in a customer service orientated manner, adhering to all safety and board policies, regulations, or procedures.
Must perform duties in a safe, professional, and courteous manner to promote a positive image of the Road Commission for Oakland County.
Requires a daily schedule that supports RCOC hours of operation.
Regular and predictable onsite job attendance is an essential function of this position.