Caregiver Program Manager-(Human Services Specialist II)-Citizen Services, Office of Aging

Howard County Government•Md 21046, MD

7d•Onsite

About The Position

Howard County Government is seeking an outstanding individual to join their team as a Caregiver Program Manager. This role is responsible for developing, coordinating, evaluating, and maintaining the Family Caregiver Support Program (FCSP). The position involves researching and establishing new services based on best practices, improving and expanding existing services for the Area Agency on Aging, program development, community outreach, creating partnerships, community education, and tracking performance outcomes. The Caregiver Program Manager will supervise the Family Caregiver Program Support Specialist and other pertinent programmatic staff. This role is part of the Age-Friendly and Dementia-Friendly Division and provides support related to caregiver programming, respite, grant oversight, and support to families of Kindred Spirits and Connections. The position is a Classified position within the Howard County Classified Service upon completion of a probationary period.

Requirements

Bachelor's Degree and one (1) year related experience or equivalent combination of education and experience.
Possession of a valid driver's license.

Nice To Haves

Bachelor's Degree from an accredited college or university in Social Work, Gerontology, Administration, Public Health, or related fields; or training and experience in related fields equivalent to a college degree plus experience working in federally funded Aging programs or similar program.
Program supervision and evaluation experience.
Strong interpersonal skills, excellent oral and written communication skills and the ability to work well with an ethnically diverse population.
Strong computer proficiency especially with Microsoft Office (Word, Excel, PowerPoint), database management and spreadsheet applications necessary.
Proficiency in virtual platforms and use of technology for human services delivery.

Responsibilities

Administer the Family Caregiver Support Program (FCSP) ensuring compliance with federal and state regulations.
Implement systems to measure client outcomes and promote continuous quality improvement.
Oversee all data collection, program compliance, and reports to the Maryland Department of Aging or other requesters.
Update the FCSP and potentially other sections of the Area Plan yearly.
Actively participate as a member of the AAA management team.
Participate in activities related to Emergency Management, including work outside normal business hours.
Manage the design, delivery, and evaluation of consumer-driven support services for caregivers and their loved ones.
Oversee the marketing of the FCSP to caregivers, including directing and expanding outputs such as the annual Caregiver Conference, newsletters, education events, Trualta, etc.
Develop and give public presentations to promote FCSP and other AAA programs.
Supervise and guide the Family Caregiver Program Support Specialist and other assigned staff to ensure fulfillment of program requirements and quality customer service.
Develop and manage program budgets to ensure maximization of resources.
Develop community caregiver coalitions and collaborate with partner agencies to identify caregivers and maintain a supportive service network.
Assure effective communication with stakeholders such as AARP and the Alzheimer’s Association.
Foster community awareness about the needs of caregivers.
Engage in advocacy efforts to influence public policy on issues affecting caregivers.