CISO Senior Manager

CACI•National Harbor, MD

11d•Hybrid

About The Position

CACI is seeking a Task Order Manager to join our team supporting Department of Homeland Security. This person is responsible for planning, direction, and overseeing the DSS HQ’s Network Operation Center, Security Engineering, and Information System Security Officer support teams under the CISO directorate. This role provides overall technical, security, and program management leadership for cyber, systems/applications, network, and AI-enabled services supporting the HQ IT enterprise. The Task Order Manager is responsible for coordinating task orders, acting as the main point of contact with DHS Federal Stakeholders, and ensuring all assistance aligns with mission requirements and service level goals. This manager will primarily report to CACI’s facility with occasional meetings at the DHS facilities within the NCR.

Requirements

Ability to obtain a DHS Entrance on Duty (EOD)
Ability to obtain a Top-Secret w/SCI clearance
Bachelor’s degree and 15 years of relevant experience or equivalency
ITILv4 Foundations w/strong command of ITIL best practices and framework
Proficiency with SNOW
Demonstrated experience managed teams delivering systems, network, and security operations for mission-critical environments
Strong customer facing experience operating at a senior level, including conducting PMRs, collecting requirements, and setting expectations
Experience with crisis or incident response and documented post-mortem reporting
Excellent written and verbal communication, including executive-level briefing skills
Proven ability to lead, coach, and develop technical teams
Ability to travel locally within National Capital Region

Nice To Haves

Previous DHS or DoD experience
Masters degree in Cybersecurity, Information Assurance, IT Management or related technical field
Project Management Professional
ITIL v5
Demonstrated experience leading AI or automation initiatives, cloud and hybrid-cloud integrations, and security controls

Responsibilities

Provide overall leadership, direction, and day to day management for all work performed under the CISO Task Order, ensuring alignment with DSS 3.0 objectives, service levels, and security requirements
Serve as the primary point of contact with the DHS CISO Directorate Stakeholders overseeing the Security Engineering, NOC, and ISSO teams, driving services, products, and innovations, coordinating status, risks, and decisions, and ensuring clear, timely communication
Organize, direct, and manage complex, inter related IT and cybersecurity projects spanning systems engineering, network operations, endpoint services, cloud integration, and security engineering in both classified and unclassified environments
Ensure effective IT service management using ITIL processes (Incident, Problem, Change, Event, Configuration, and Release Management), integrating these with DHS SELC and HQ governance to support secure, resilient operations
Develop, implement, and maintain a staffing plan that ensures sufficient cleared and qualified personnel across all required roles (systems, network, security, service desk, AI support, project management) to meet dynamic workload and surge demands
Monitor performance metrics against DHS SLAs, conduct regular reviews to identify trends or patterns, and implement corrective actions, innovations, and process improvements
Lead transition in and transition out activities for the task order, ensuring seamless knowledge transfer, asset handoff, and continuity of secure services with no degradation in availability or security posture
Direct integration efforts across the end user services and IT lifecycle, ensuring that CISO relevant tools, controls, and processes are consistently applied across infrastructure, cloud, and application environments
Oversee implementation and remediation of IT infrastructure and systems Plan of Action and Milestones (POA&Ms) and vulnerability mitigation activities in coordination with HQ security engineering and compliance teams
Ensure robust backup, restore, disaster recovery, and continuity of operations planning and execution for systems and services within the CISO task order scope, supporting COOP and continuity of government objectives
Drive continuous improvement, process standardization, and performance management for security and IT operations, including metrics, dashboards, and reporting for availability, incidents, vulnerabilities, and compliance
Oversee development and delivery of end user training and documentation related to security tools, policies, and secure use of HQ IT services, ensuring materials are updated as services and threats evolve
Ensure rapid response (within defined timeframes) to performance, service, delivery, and technical issues, ensuring timely escalation and resolution of critical incidents and security-related events
Act as a senior escalation point and be ready to authorize resources for real-time reallocations and/or to take necessary actions to resolve incidents and requests
Ensure incident response process is followed at all times but especially during major outages and security incidents
Perform additional duties as assigned.