Cisco Unified Communications SME (Contingent Upon Award)
About The Position
Seeking a highly qualified Senior level Cisco Unified Communications Manager (CUCM) engineer to design, implement, and provide maintenance and support of enterprise-level voice solutions including Call Manager, Unity Connection, Emergency Responder, and VoIP endpoints. The Engineer shall possess a deep understanding and bring expertise of CUCM cluster design and operations. The Engineer will function in a Tier 3 role within a team environment and provide Tier 2 and Tier 3 support. The Engineer shall possess the ability to lead voice solution implementations from planning to execution. This role is critical in support of the enterprise CUCM infrastructure.
Requirements
- 7+ years of expertise and hands-on experience with CUCM solutions in a large enterprise environment.
- Possess strong knowledge and experience with Cisco voice gateways (VG410, 420, 450).
- 7 years’ experience with CUCM. Versions 14 or 15 are preferable.
- Knowledge and familiarity with CUCM best practices and security (TLS, SRTP, certificates).
- Senior level knowledge with Call Manager, Unity Connection, SIP trunking and PSTN connectivity, Call routing.
- Knowledgeable with Cisco IOS routers, switching, SBC (Cisco Unified Border Element CUBE).
- Possess strong written and verbal communications.
- Strong knowledge of telecommunications, i.e. wiring, cross connects, demarcation points, circuits etc.
- Must be a U.S. citizen.
- Must possess or be able to obtain/maintain a SECRET security clearance.
Nice To Haves
- Cisco certifications preferred: CCNA-VOICE, CCNP Collaboration or CCIE Collaboration
- Familiarity with 3rd party integration (Microsoft Teams)
- Solid team player and ability to mentor
Responsibilities
- Configure and support CUCM clusters, voice gateways and endpoints in a multi-site environment.
- Configure and support SIP trunks to ensure optimal call routing amongst sites and PSTN.
- Provide Tier 3/advanced level investigation and troubleshooting of complex voice issues across the enterprise voice environments.
- Monitor and maintain CUCM cluster health, performance and availability across the enterprise, document voice issues and make recommendations for any adverse findings that will impact cluster health.
- Provide support to internal support groups such as PMO, NOC and Installations.
- Collaborate with Cybersecurity/Information Assurance groups to ensure the security and integrity of CUCM, and ensure the system aligns with standards and compliance requirements.
- Lead enterprise voice related projects, migrations, tech refreshes, deployments and implementations.
- Support planned maintenance activities such as system patching and vulnerability management and configuration changes.
- Be able to collaborate and perform in a team oriented and as an individual contributor.
- Be a self-starter and able to work independently.
- Provide cross training across the enterprise voice teams, Tier 2 and Tier 3.
- Develop and maintain system designs, diagrams and standard operating procedures (SOPs).
- Ensures enterprise CUCM is highly available, failover and contingencies are in place.
- Provides research, investigation and problem resolution of voice incidents and outages and status updates utilizing appropriate Incident Handling, Management and Ticketing system.
- Participates in industry partners technology research, evaluations and solutions.
Benefits
- Comprehensive benefits that allow you to balance work and life.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
