Cisco Unified Communications Administrator, Staff

American Systems•Chantilly, VA

4d•Onsite

About The Position

AMERICAN SYSTEMS, a 100% employee-owned company, is seeking a Staff-level Cisco Unified Communications Administrator to support a large enterprise IT environment in Chantilly, VA. If you enjoy solving complex voice and video challenges and supporting mission-driven customers, this is a strong opportunity to grow your career in a high-impact environment. As an AMERICAN SYSTEMS employee-owner, you will have the chance to do meaningful work alongside a strong technical team while sharing in the company’s success.

Requirements

Bachelor’s degree in IT, Cybersecurity, Computer Science, Information Systems, Engineering, or a related field with 2-4 years of related experience (or relevant years of experience in lieu of degree) OR a master’s degree with relevant experience
Experience supporting Cisco unified communications technologies in an enterprise environment
Hands-on experience with: Cisco video teleconferencing codecs, Cisco VoIP endpoints, Cisco Unified Communications Manager version 11.5 or later, Cisco TelePresence Management Suite
Active DoD 8140 IAT II certification (e.g., Security+)
Ability to obtain the required computing environment certification (e.g. CCNA) within 6 months of hire, if not already held
Strong troubleshooting and problem-solving skills
Strong written and verbal communication skills
Ability to work under general supervision and provide solutions to a variety of technical issues

Nice To Haves

Experience supporting federal government or other large enterprise environments
Experience in ticket-driven, SLA-based support environments
Current Cisco or related technical certifications
Experience supporting secure or mission-critical communications system

Responsibilities

Support and resolve user incidents and service requests involving Cisco unified communications, voice, and video systems
Administer and maintain Cisco collaboration platforms, including: Unified Communications Manager, Unity Connection, Emergency Responder, Meeting Server, Video Communication Server, TelePresence Management Suite, TelePresence Content Management
Perform moves, adds, and changes in accordance with established service level agreements
Troubleshoot operational issues involving VoIP, video teleconferencing, and related endpoint technologies
Assist with installation and support of local and remote voice and communications equipment
Create and maintain technical documentation, operating procedures, and support records
Provide regular status updates and activity reporting to leadership
Collaborate with geographically distributed teams supporting standardized Cisco solutions across multiple sites
Deliver responsive, high-quality customer support in a mission-focused environment