CIS Support Specialist
About The Position
Are you a detail-oriented individual interested in working behind the scenes for a company that cares about your future? Do you enjoy analyzing data and using problem solving skills? As a CIS Support Specialist in Warsaw, you will monitor the CIS phone queue, email, and web chat services to deliver exceptional client service by assisting with inquiries related to all CIS products and services, including Lake City Bank Digital, Positive Pay, ACH Positive Pay, Remote Deposit, Credit Cards, and Merchant Services. You will also educate internal employees about CIS products and services and how they relate to customers. Additionally, you will report identified fraud attempts to the appropriate internal departments and advise customers according to bank resolution procedures.
Requirements
- High school diploma or equivalent required.
- Warm, friendly and professional telephone etiquette.
- One+ year of sales, call center, or customer service required.
- Understanding of bank operations and bank policies and procedures.
- General office skills including proficiency in Word, Excel and Outlook.
Nice To Haves
- Banking experience preferred.
Responsibilities
- Monitor the CIS phone queue, email, and web chat services to deliver exceptional client service by assisting with inquiries related to all CIS products and services, including Lake City Bank Digital, Positive Pay, ACH Positive Pay, Remote Deposit, Credit Cards, and Merchant Services.
- Educate internal employees about CIS products and services and how they relate to customers.
- Report identified fraud attempts to the appropriate internal departments and advise customers according to bank resolution procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
