CIS & Billing Systems Specialist

Pacific Northern Gas Ltd. • Vancouver, BC

16h • CA$90,000 - CA$110,000 • Hybrid

About The Position

This is a newly created position at the heart of PNG’s operations. We are a small, rate-regulated natural gas distribution utility and we rely on SAP CIS and our meter system. This role sits within IT and is the primary bridge between our billing and meter data systems and the business teams who depend on them every day. This is not a support desk role. It requires genuine curiosity, independent problem-solving, technical skills and collaboration. You will be PNG’s subject matter expert on our billing and meter systems.

Requirements

• Minimum 5 years of demonstrated experience supporting or owning complex operational or billing systems
• Strong analytical and problem-solving skills across systems, data, and processes
• Proven experience ensuring the accuracy and integrity of operational data flowing through interconnected systems, including end-to-end validation of system changes and upgrades prior to production deployment.
• Experience working with third-party vendors or system providers
• Ability to evaluate solution options — weighing trade-offs across build, configure, and tool-based approaches — and make defensible recommendations that account for time, resources, maintainability, and risk
• Demonstrated ability to orient quickly in a new technical environment, self-direct workload, and drive issues through to resolution without close supervision
• Strong written and verbal communication skills

Nice To Haves

• Experience with SAP CIS or similar customer information systems
• An independent learner who does not require hand-holding to become effective
• Collaborative, strong
• Utility industry experience (natural gas, electric, or water)
• Experience with reporting tools (e.g., Power BI, Tableau)
• Exposure to SQL or database querying

Responsibilities

• Serve as the primary internal owner of SAP CIS and supporting billing systems
• Lead system enhancements, including requirements definition, testing, and implementation
• Maintain accurate system configuration, documentation, and change tracking
• Ensure alignment between system configuration, tariff structures, and operational requirements
• Investigate and resolve billing and data discrepancies across systems
• Collaborate with the Billing Manager and Customer Care team to understand, document, and improve billing workflows — both within SAP and through the manual processes that support large commercial accounts
• Develop training materials and provide user support for billing systems
• Produce operational reporting and support data-driven initiatives
• Act as PNG’s technical advocate clearly articulating PNG’s requirements, contributing to prioritizations, and ensuring PNG’s operational needs are understood and reflected in decisions.
• Ensure the integrity of meter data from collection through to billing, confirming accurate transmission into SAP CIS and validating any system changes or upgrades before go-live.

Benefits

• Competitive compensation and an annual incentive plan.
• Extended health and dental plan, and wellness allowance.
• Choice of Define Benefit or Define Contribution pension plan and a savings plan.
• Generous vacation and flex days.
• A safety-centric culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed