Circulation Specialist (2 Positions), UT Libraries

The University of Texas at Austin•Austin, UT

1d•Onsite

About The Position

The University of Texas Libraries advances teaching, catalyzes research, and democratizes learning in order to develop critical thinkers and global citizens. As an essential campus partner in building a rich research and learning ecosystem, we are committed to creating and sustaining a community that welcomes and respects all individuals, celebrates different perspectives and experiences, and fosters belonging. The Circulation Specialist supports daily operations of the Life Science Library and/or Chase Architecture Library by serving library users through circulation, customer, and reference services; maintaining access to library collections; and contributing to a welcoming library environment. Circulation Specialists are members of the In‑Person User Experience Branch Services unit of UT Libraries.

Requirements

High School diploma (or GED) and two years of library work experience or relevant customer service experience (retail, bookstore, service industry, etc.)
Demonstrated strong user/customer service skills and orientation.
Commitment to creating a welcoming library environment.
Ability to effectively make decisions, manage workflows, and solve problems.
Demonstrated ability to exercise initiative and willingness to put forth an extra effort getting tasks accomplished.
Demonstrated ability to be flexible with changing work assignments and environments.
Demonstrated excellent communication (written and oral) and organizational skills; ability to maintain scheduled hours.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

More than two years of relevant experience.
Experience with shelving, shifting, and other stacks maintenance duties.
Experience with point-of-sale systems or library service platforms.
Experience staffing a service point.
Experience troubleshooting computer hardware/software.
Ability to work with limited supervision and as a member of a team.

Responsibilities

Perform circulation processes of library materials, shelving of library material, and other collection management tasks.
Provide reference services to library users including reference referrals to librarians and other units.
Provide customer service and computer assistance; troubleshoot software and equipment.
Oversee the library in the absence of a supervisor.
Perform stacks maintenance functions in the library including the shifting of library materials, identifying and preparing materials for transfer, creating barcode lists for location updates, and coordinating with collection logistics staff.
Participate in departmental, unit, and library meetings.
Serve on committees, functional teams, working groups, as stakeholders, and/or projects as needed and related to departmental responsibilities.
Attend training initiatives as directed by the Manager of Branch Services.
Other related functions as assigned including providing intermittent service coverage for other library locations as needed.