Evaluation Specialist (2 Positions Available)
About The Position
Brock University is seeking two Evaluation Specialists to join their undergraduate admissions team. Reporting to the Manager, Admissions and Assessment, these roles are crucial for making admission decisions on applicant files. The Evaluation Specialist will be responsible for interpreting and evaluating different curricula, understanding admission policies and procedures, and ensuring the timely evaluation of complex undergraduate admission applications, with a preference for files in Advanced Standing. This position requires a strong understanding of academic credentials, transfer credits, and admission requirements for all undergraduate programs. The role also involves counseling students, parents, and agents, verifying grades and transcripts, and identifying potential cases of fraud. The specialist will also research global industry trends and maintain accurate case management and admissions file administration. A key aspect of the role involves handling difficult conversations with applicants who receive unfavorable admission decisions, requiring empathy while upholding the university's policies.
Requirements
- Undergraduate university degree
- Experience in a University or College Admissions or Recruitment office with direct experience assessing national and international curricula for the purpose of admissions
- Knowledge of the university application process and Brock program and degree offerings
- Strong technology proficiency, including experience with student information systems, Microsoft 365 applications, high-volume inbox management, complex online research, document management, reporting tools, and data analysis
- Excellent interpersonal, customer service, relation-building, and communication skills to interact effective with applicants, staff, faculty and external contacts
- Advanced communication skills (verbal, written and interpersonal) and professional public speaking/presentation ability
- Strong counselling, influencing and consultative skills, including the ability to listen, ask questions, summarize and translate information to make effective decisions and resolve problems
- Ability to work independently and proven ability to work in a team environment within and across the University
- Experience handling highly sensitive and confidential material, ensuring adherence to information and privacy legislation
- Demonstrated experience in a high-volume administrative environment, coordinating multiple tasks and adapting to often-changing and unexpected priorities
- Strong analytical and critical thinking skills
- Strong administrative, organizational and time management skills
Nice To Haves
- Credential evaluation certificates
- Public speaking skills an asset
Responsibilities
- Assess and adjudicate files for admissibility for all undergraduate programs
- Counsel current and prospective students and their parents/agents with respect to admission requirements and other related issues
- Use verification systems and protocols to ensure accuracy and validity of grades and transcripts
- Evaluate academic credentials to determine authenticity and report cases of concern or fraud to the Manager
- Adjudicate and assign transfer credits, liaise with Faculty contacts regarding transfer credit equivalencies, and maintain the transfer credit database
- Convey admission decisions to applicants and respond to applicants’ questions and unique circumstances
- Consult and advise on policy and pre-requisites for Undergraduate programs
- Research and stay current on provincial, national and international curricula
- Independently assess and determine appropriate alternative admission pathways for applicants who do not meet standard admission requirements, referring unusual or difficult cases to the Senior Evaluation Specialist and/or Manager
- Research global industry trends and information regarding admission policy and process
- Ensure all case management and admissions file administration is accurate, complete, and up to date
- Deal with individuals who are angry and upset as a result of unfavourable admission decisions; must be empathetic while at the same time upholding the decision
Benefits
- Comprehensive extended health, dental, and vision coverage
- Enrollment eligibility in the Brock University Pension Plan
- Up to 3 weeks vacation per year, in addition to university holidays
- Hybrid work schedule available
- Eligibility for the Brock Tuition Waiver Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
