Student Services Coordinator, 2 positions available

Brock University•St. Catharines, ON

3d•CA$29 - CA$46•Onsite

About The Position

Brock University is seeking two Student Services Coordinators for an ongoing casual hourly position. This role reports to the Manager, Health and Clinical Operations and serves as the initial point of contact for students utilizing student wellness and accessibility services. The coordinator will greet, gather, and provide information in a student-centered, empathetic, knowledgeable, and courteous manner. Key responsibilities include assessing student needs, managing the flow to appropriate services, ensuring timely responses, and maintaining a safe and supportive environment. The position may require evening availability.

Requirements

Social Services Worker Diploma
Demonstrated front-line experience in a customer service role in a related field (e.g., health sciences, social work)
Knowledge of wellness and accessibility issues
Knowledge and sensitivity to a range of medical issues and legal requirements for the provision of disability services
Knowledge of characteristics of specific health and social concerns and disabilities particularly within the post-secondary context
Solid computer competency including word processing, spreadsheet, database and web-based applications
Strong document management, attention to detail, accuracy, and administrative skills
Ability to operate efficiently and effectively in a fast-paced environment, switching constantly from task to task
Ability to work independently to problem-solve customer requests
Ability to de-escalate situations using empathetic listening and motivational interviewing skills
Capacity to handle unexpected and potentially emergency/crisis situations in consultation with student life personnel
Ability to conceptualize new ideas to help streamline procedures to ensure efficiencies

Responsibilities

In a professional manner, interact, welcome and direct students considering their perspective and needs, acting as a liaison with Student Wellness and Accessibility services colleagues, ensuring students get connected to the right professional.
Ensure the safety and well-being of students, monitoring behaviours, preventing escalations calmly and responding to high-risk indicators using verbal de-escalations techniques.
Record and document details of interactions with students.
Utilize the SR Fax to download documents and accurately file them into the appropriate EMR charts, as well as managing patient referrals.
Handle scanning and processing of Release of Information requests, such as scanning records that need to be sent to patients’ Family Physicians.
Triage student inquiries or refer them to the correct professional within the Student Wellness and Accessibility Centre.
Provide, coordinate and act as a focal point to the SWAC team including providing accurate information to all contacts and monitoring physician schedules for conflicts ensuring there is no interruption of service to students.
Maintain the front desk service procedure manual.
Communicate any details for students wishing to dispute their missed appointment fee.
Submit computer access requests, security codes, key transfers, office logistics setup and setting up appointments in EMR.
Develop, maintain and support a filing system for Student Wellness and Accessibility Centre services in keeping with PHIPA and FIPPA.
Arrange and attend meetings pertaining to formatted student services, book rooms and equipment, take notes, prepare formatted minutes in a timely fashion for the supervisors’ approval and circulate minutes to appropriate parties after meetings.
Compose and proof correspondence, including newsletters, flyers and emails.
Follow policies and procedures for dealing with confidential information respecting student privacy and yet ensuring that the right service is provided.
Support staff and students when needed to provide and liaise referrals within Brock or outside the community.