Circulation Services Lead

Holy Cross College Inc • Notre Dame, IN

4d • Onsite

About The Position

Reporting to the Director of Library Services, the Circulation Services Lead provides front-line support to students and faculty at McKenna Library. The position also coordinates staff coverage and provides functional leadership for circulation operations.

Requirements

• Bachelor’s degree required.
• At least one year of experience in library services required.
• Ability to provide courteous, tactful, and nonjudgmental service with strong communication skills.
• Ability to learn and adapt to library systems, databases, and technology.
• Ability to exercise independent judgment, work independently, and stay organized.

Nice To Haves

• Experience in access services, including circulation or related functions, preferred.
• Familiarity with scholarly information sources and commonly used citation styles to support undergraduate students at the service desk, preferred.

Responsibilities

• Support service-desk operations across multiple interconnected library systems, including inventory and circulation functions in Folio, interlibrary loan in Tipasa, delivery services through InfoExpress, and library discovery through FiNDIt. Coordinate day-to-day follow-up on workflow issues.
• Develop and maintain the service-desk schedule for staff and student coverage.
• Provide cross-training for service-desk functions and maintain related documentation.
• Coordinate continuity across shifts by ensuring relevant service information is communicated.
• Coordinate with other libraries and service partners to resolve circulation, courier, and mail issues.
• Serve as the designated adult staff member responsible for library operations during assigned hours when the Director is not present.
• Maintain a visible, welcoming service-desk presence and help students and faculty navigate the library catalog, collections, and reserve materials.
• Perform other duties related to library operations assigned by the Director.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level