Circulation Services Assistant Manager

Woodridge Public Library•Woodridge, IL

9d•$53,524 - $66,905•Onsite

About The Position

Responsible for outstanding customer service at the circulation desk. Assist with training and supervising department staff. Assist in the organization, planning, and operations of Circulation Services in support of the library's mission. Provides leadership for staff and volunteers.

Requirements

Bachelor's degree
Two year's previous work experience in a public library circulation department.
One year of supervisory experience.
Proficiency in standard computer software programs such as Windows OS, Microsoft Office Suite, Google products, etc.
Working knowledge of integrated library systems as well as other library applications related to Circulation including mobile applications.
Must have reliable transportation.
Must be willing to work a flexible schedule of days, evenings and weekends.

Nice To Haves

Strong work ethic - Demonstrates positive habits, is flexible, team oriented and collaborative.
Good communication skills- Listens to and understands what others are saying. Projects positive body language and facial expressions; writes messages, reports, and other types of documents clearly and efficiently. Speaks positively and with clarity of purpose.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to other viewpoints; gives and welcomes feedback; helps in building a positive team spirit; puts success of the team above own interests; contributes to Library morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Problem solving skills - Uses personal knowledge and experience to find answers to pressing problems; formulates effective solutions using critical thinking and decision making skills.
Flexibility - Demonstrates adaptability; is willing to change and learn; accepts new things. Must be flexible with time, possibly adjusting schedule according to department and/or library needs.
Organizational Awareness - Ability to develop a clear strategy to getting things done based on an understanding and general knowledge of the Library and its goals.

Responsibilities

Assisting Circulation Manager in overseeing all Circulation activities.
Prioritizing and assigning job tasks, and providing training for Circulation Staff.
Providing library service directly to the public.
Working the Circulation Desk providing all basic Circulation Services to the public.
Supervising the Circulation Staff in collaboration with the Circ. Manager.
Assisting in hiring, training, coaching for improvement, scheduling, and evaluation of Circ. Staff and shelvers.
Assisting by leading Staff in developing/implementing Circ. policies, procedures, and processes.
Managing/supporting the coordination of Volunteers, Home Delivery (Outreach), Book Club services, and ILL.
Maintaining accuracy of patron records; collecting patron statistics and creating a monthly/annual report.
Working with the Manager and Supervisory team to make improvements; providing excellent customer service and helping resolve issues for staff and patrons.
Demonstrating commitment to the library's mission by helping with ongoing projects and other organizational initiatives.
Serving as "Person in Charge" when required.
Maintaining current knowledge of library trends and technology.
Performing other duties as assigned.