Circulation Assistant (PT)

City of Longview•Longview, TX

10d•Onsite

About The Position

Coordinates and performs a variety of circulation duties on behalf of the Longview Public Library; provides customer service to the public; responds to circulation and/or other types of library inquiries; updates and maintains patron account records; assists in maintaining library facilities, equipment, and collection materials; and performs other related duties as assigned.

Requirements

High School Diploma or equivalent, and two years circulation/customer service experience; OR an equivalent combination of education and experience.
Must possess a valid Texas Driver’s License.

Responsibilities

Staffs the circulation desk and provides customer service to patrons in person and via telephone.
Responds to various types of circulation and/or other general library inquiries; communicates and explains the Library’s policies and procedures to the public.
Performs a variety of circulation duties; issues library cards; prepares TexShare cards; checks items in and out; renews materials; processes hold and interlibrary loan requests.
Monitors and notifies patrons of missing/damaged materials and/or other account issues.
Collects and receipts library fees/fines and print/copy funds; receives monies for Friends of the Library book sales; balances and maintains cash register.
Contacts patrons by telephone regarding the availability of requested items and/or returned mail.
Inputs, updates, and maintains patron account information in the Library’s computer system; Generates overdue notices and patron billing correspondence; places notes and blocks on library cards as required; researches and assists in resolving patron records issues.
Instructs patrons in the use of library computers, equipment, catalogs, and databases; coordinates and teaches public computer classes as assigned.
Assists patrons with basic reference inquiries and/or in locating library materials.
Prepares items for shelving; places books and audiovisual items on display shelves; coordinates and performs shelf reading; identifies and recommends materials for purchase.
Participates in cleaning and maintaining library facilities and equipment; empties book drops; performs opening and closing duties; delivers closing announcements.
Participates in preparing newsletter articles; copies, folds, and maintains library brochures.
Provides circulation training to other library personnel as assigned.
Performs other related duties as assigned or required.