Circulation Services Coordinator

Handley Regional Library•Winchester, VA

7d•Onsite

About The Position

Under the general supervision of the Branch Manager, this position coordinates the operations of Branch Circulation Services. It oversees the work of library assistants and volunteers, and is responsible for handling and maintaining patron accounts, overseeing the circulation of library materials, and managing delinquent patron accounts. The role involves interpreting and ensuring adherence to circulation policies and procedures, monitoring resource and staff efficiency, and providing direct service to patrons. This position also acts as a "Person in Charge" during shifts, addressing patron and building issues, and facilitating Interlibrary Loan services.

Requirements

Thorough knowledge of Circulation Services functions, organization, and policies.
General knowledge of library principles, methods, materials, and practices.
Ability to work with minimal supervision and to remain calm in meeting demands of patrons at public service desks.
Ability to schedule, motivate, and instruct staff.
Ability to establish and maintain effective work relationships with co-workers and library patrons.
Skill in communicating effectively and in projecting a positive image of the library and its organizations, functions, and systems.
Ability to maintain records and write reports with attention to detail.
Knowledge of computers and computer-based access tools, and skill in solving basic technical problems.
Bachelor’s degree and library experience or equivalent education and experience.

Nice To Haves

Interprets Circulation policies and procedures for staff and patrons and ensures staff understanding and adherence.
Monitors the effective and efficient use of library resources and staff.
Interviews, trains, and oversees the work of Circulation Services staff; assigns work and schedules staffing to efficiently operate the Circulation desk.
Ensures that staff members are responsive to customers in a consistent, friendly, and professional manner.
Identifies staff training needs and regularly evaluates staff performance, and works with staff to improve competencies as needed.
Works with staff to maintain the high standards of the library system by keeping the Circulation work areas and other public areas neat and clutter free.
Ensures library materials are shelved correctly, stacks are tidy, and materials are shifted as needed.
Manages collection inventory projects on a regular basis in coordination with Branch Manager.
Reports any maintenance or safety issues to the Branch Manager and or Administration in a timely fashion.
Provides direct service to library patrons; resolves problems related to the day to day circulation of library materials, such as reviewing and resolving patron complaints and questions regarding Circulation Services.
Advises the Branch Manager about the needs of the public for library materials and circulation services; recommends and helps to develop circulation policies and procedures based on the Library’s five-year plan.
Serves as a “Person in Charge” and as such is responsible for addressing any patron or building issues that arise during the shift as needed.
In absence of Branch Manager, acts to interpret Library policies and procedures and resolves problems and complaints in a pleasant, timely, and professional manner.
Facilitates Interlibrary Loan service for all locations by borrowing materials on loan from other libraries and by loaning materials requested by other libraries.
Keeps interlibrary loan statistics and reports them monthly.
Oversees the tracking of Transit or Missing items; maintenance of patron registration files; coordination of online inventories and other projects as they arise.
Performs other duties as assigned.

Responsibilities

Coordinates the operation of the Branch Circulation Services with other Circulation Services Coordinator(s) and Branch Manager to ensure consistency of policies and procedures across all branches.
Interprets Circulation policies and procedures for staff and patrons and ensures staff understanding and adherence.
Monitors the effective and efficient use of library resources and staff.
Interviews, trains, and oversees the work of Circulation Services staff; assigns work and schedules staffing to efficiently operate the Circulation desk.
Ensures that staff members are responsive to customers in a consistent, friendly, and professional manner.
Identifies staff training needs and regularly evaluates staff performance, and works with staff to improve competencies as needed.
Works with staff to maintain the high standards of the library system by keeping the Circulation work areas and other public areas neat and clutter free.
Ensures library materials are shelved correctly, stacks are tidy, and materials are shifted as needed.
Manages collection inventory projects on a regular basis in coordination with Branch Manager.
Reports any maintenance or safety issues to the Branch Manager and or Administration in a timely fashion.
Provides direct service to library patrons; resolves problems related to the day to day circulation of library materials, such as reviewing and resolving patron complaints and questions regarding Circulation Services.
Advises the Branch Manager about the needs of the public for library materials and circulation services; recommends and helps to develop circulation policies and procedures based on the Library’s five-year plan.
Serves as a “Person in Charge” and as such is responsible for addressing any patron or building issues that arise during the shift as needed.
In absence of Branch Manager, acts to interpret Library policies and procedures and resolves problems and complaints in a pleasant, timely, and professional manner.
Facilitates Interlibrary Loan service for all locations by borrowing materials on loan from other libraries and by loaning materials requested by other libraries.
Keeps interlibrary loan statistics and reports them monthly.
Oversees the tracking of Transit or Missing items; maintenance of patron registration files; coordination of online inventories and other projects as they arise.
Performs other duties as assigned.