Circulation Services Assistant

Village of Whitefish Bay•Whitefish Bay, WI

1d•Onsite

About The Position

The Whitefish Bay Public Library is seeking a friendly, service-minded individual to join their team. This role is crucial as the library is a central community hub, known for its high circulation rates and welcoming atmosphere. The assistant will greet, direct, and serve patrons, perform circulation functions according to library policies, and provide clerical support for processing library materials. The position upholds the library's mission and guiding principles, ensuring high standards of service for all patrons.

Requirements

Graduation from high school or GED equivalent.
Experience working with the public in a customer service environment.
Ability to communicate tactfully, courteously, and effectively with the public and other staff members.
Basic understanding and knowledge of library materials and library methods and procedures.
Ability to make independent judgments with no adverse impact on the Library.
Ability to operate all items under Tools and Equipment Used.

Responsibilities

Contribute to a positive, helpful, and inviting environment for library users.
Maintain excellent patron service.
Act as a team player and maintain positive interpersonal relationships with co-workers.
Maintain a professional demeanor with excellent communication skills.
Receive and appropriately handle all incoming telephone calls to the Library.
Refer patrons to the appropriate service point for assistance.
Use the automated circulation system to conduct transactions.
Check materials in and out.
Process holds and MCFLS delivery items.
Register new patrons and update patron records.
Collect and inform patrons about fines and fees.
Pull material from shelves and route for holds or delivery.
Accept donated material from patrons.
Assist in the training and direction of page/shelvers.
Communicate important issues or updates to the next shift of clerks.
Maintain the confidentiality of patron information.
Perform other duties as required.
Prepare, repair, and recondition library materials.
Process materials for withdrawal or discard.
File CDs and pamphlets.
Sort and route mail, books, and periodicals as assigned.
Assist in conducting special programs for patrons if needed.
Attend staff meetings as required.
Assist Circulation Services Supervisor as required.