Circulation Clerk/ Library Program Aide

City of Williston•Williston, ND

13h•Onsite

About The Position

Serves as front line for all customer service and a cooperative member of the library team. Assists customers in borrowing and using library materials, services, and equipment; and maintains computer database records. Assists with adult services, programs, and library materials collections.

Requirements

Ability to follow verbal and written instructions to perform detail-oriented duties accurately.
Ability to perform several tasks simultaneously and under pressure.
Excellent verbal, written, and telephone skills.
Flexibility in scheduling; ability to work days, evenings and weekends as required.
Shows enthusiasm and commitment to excellent customer service, genuine public service orientation and ability to work with all age groups and diverse populations of customers.
Ability to operate library computers and other equipment; keyboarding, filing, basic math and alphabetizing skills.
Required experience with Microsoft Office programs.
Ability to work independently and with a team.
Knowledge of and willingness to follow and enforce library policies, procedures, and techniques.
Ability to become proficient in the use of the Integrated Library System (ILS).

Nice To Haves

Other duties will be assigned that support and promote the general operation of the library.

Responsibilities

Answer incoming telephone calls; provide general library information and direct calls to appropriate staff members for assistance.
Empty and check-in items in book drop.
Assists patrons in locating materials and other sources of information, including readers’ advisory.
Provide general assistance to patrons using public computers.
Make copies, solve minor copier problems, send faxes, and scan items.
Assist in opening, closing, monitoring and maintaining building security and safety standards.
Answer general reference questions using print and online resources.
Attend mandatory library meetings and training, continuing education seminars and community events as appropriate.
Shelve library materials.
Read shelves for accuracy and maintain an orderly and organized collection.
Assist with developing, planning, supervising and/or presenting adult library programs.
Develop displays within the library.
Adheres to customer service guidelines and procedures as established by the library.
Presents the Williston Community Library and its services in a positive manner.
Performs all work duties and activities in accordance with City policies and procedures.